Urdu-Speaking Customer Service Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service provider located in Kuala Lumpur is seeking an Advisor I, Customer Service. The role involves providing support to customers via calls and ensuring service quality as per defined standards. Ideal candidates should possess a high school diploma, good communication skills, and a strong customer service orientation. Opportunities for career growth within a dynamic team are available.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Provide customer service support via inbound and outbound calls.
• Ensure service delivered meets contractual Key Performance Indicators.
• Track and document information in call tracking database.

Skills

Customer service orientation

Computer navigation skills

Effective communication

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

A global customer service provider located in Kuala Lumpur is seeking an Advisor I, Customer Service. The role involves providing support to customers via calls and ensuring service quality as per defined standards. Ideal candidates should possess a high school diploma, good communication skills, and a strong customer service orientation. Opportunities for career growth within a dynamic team are available.