Trust & Safety Analyst

Randstad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A premier employment provider is looking for a Trust and Safety Analyst in Kuala Lumpur. This role involves managing fraud and non-compliance queries, collaborating with stakeholders, and contributing to risk mitigation strategies. Candidates should have a background in analytics or customer service, with a bachelor's degree and three years of experience in a relevant role. The position operates on a rotational shift basis, and offers a dynamic team environment and opportunities for problem-solving.

Qualifications

• 3 years of experience in a relevant role.
• Strong problem-solving skills and customer-oriented mindset.

Responsibilities

• Liaise with internal and external stakeholders to resolve customer queries.
• Proactively locate fraudulent and non-compliant advertisements.
• Analyse and manage events generated by detection tools.
• Provide recommendations on detection rules improvements.
• Identify fraud trends and provide risk mitigation recommendations.

Skills

Risk Management/Mitigation

Education

Bachelor's Degree in Business Administration or related field

Job description

Overview

about the company

A premier provider in the employment sector.

About the job

The Trust and Safety Analyst plays a key role by responding to and managing any fraud or non-compliant queries, whilst working closely with stakeholders to ensure our site is protected from malicious behaviour. The team operates on a rotational shift as part of a five/seven-day roster during business hours. You might have a background as an Analyst or in a customer focused role and should have a passion for solving problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works collaboratively.

Your duties will include but are not limited to:

• Liaise with both internal and external stakeholders to resolve customer queries.
• Proactively locate fraudulent and non-compliant advertisements and accounts.
• Analyse and manage events generated by the suite of detection tools.
• Provide continuous improvement recommendations on detection rules.
• Identifying fraud trends, and providing risk mitigation recommendations.

About the manager/team

The APAC team consists of two teams with regional analysts in Asia & ANZ, reporting into their Trust & Safety Lead.

Experience

3 years

Skills

• Risk Management/Mitigation

Qualifications

Bachelor\'s Degree in Business Administration or related field

Education

Bachelor Degree