Travel Support - Mandarin (Based in Penang)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support organization is seeking a Mandarin speaker for a Travel Support role based in Penang, Malaysia. Candidates should have a Bachelor's degree and strong customer service skills. Responsibilities include assisting customers via phone and online channels, guiding them through transactions and resolving issues. The company offers a flexible working environment and opportunities for career advancement, welcoming fresh graduates to apply.

Benefits

International working environment

Career progression

Flexible Working Hour

Qualifications

• Fluent in Mandarin with clear pronunciation.
• English B2 level for oral and written communication.
• Customer service experience preferred.

Responsibilities

• Provide support to customers in Mandarin and English.
• Guide customers in order and payment processes.
• Handle customer issues and elevate urgent matters.
• Record customer information adhering to data security.
• Work on optimizing service quality with the team.
• Achieve performance goals set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer‑centric

Excellent problem-solving skills

Able to adapt to a fast‑paced work environment

Typing speed: 40 words/minute with over 90% accuracy

Proficient in Microsoft Office

Education

SPM, College or Bachelor's degree (any major)

Job description

Travel Support - Mandarin (Based in Penang)

About the Company

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Qualifications

• SPM, College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer‑centric, patient and empathetic.
• Excellent problem‑solving and active listening skills.
• Able to adapt to a fast‑paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Benefits

International working environment Overseas Job Career progression

Key selling points

• Flexible Working Hour
• International Working Environment
• Open for fresh graduates

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