Travel & Expense System Analyst ( Japanese Speaker )

Roche; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global healthcare firm in Petaling Jaya is seeking a Credit Card PA Administrator to manage corporate credit card programs across the APAC region. This role is responsible for the end-to-end administration of credit cards, providing user support, ensuring compliance with company policies, and engaging with stakeholders to address concerns. Ideal candidates should have experience in credit card administration, strong analytical skills, and the ability to collaborate effectively with diverse teams. This position promotes a supportive work culture emphasizing personal expression and development.

Qualifications

• Experience in corporate credit card administration, preferably with Citibank or similar platforms.
• Strong problem-solving and analytical skills for incident resolution and reporting.
• Effective communication and collaboration skills with regional stakeholders.

Responsibilities

• Manage the end-to-end administration of Citibank corporate credit cards.
• Provide support for credit card-related inquiries and issue resolution.
• Document and implement changes to improve credit card processes.
• Engage with APAC finance teams and Citibank representatives.
• Ensure adherence to company policies and prepare monthly statements.
• Support T&E-related projects and assist during critical transitions.

Skills

Corporate credit card administration

Problem-solving

Effective communication

Collaboration with teams

Attention to detail

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Job Overview: Credit Card PA Administrator – APAC

The Credit Card PA Administrator is responsible for managing corporate credit card programs under the Travel & Expense (T&E) function, with a focus on Citibank services across the APAC region. This role ensures effective administration, compliance, and support for end users while collaborating with stakeholders to maintain smooth operations and address any issues promptly.

Responsibilities

• Corporate Credit Card Administration: Manage the end-to-end administration of Citibank corporate credit cards, including issuance, activation, and cancellation. Maintain and update cardholder records to ensure accuracy and compliance. Monitor credit card limits and handle limit adjustments based on approval workflows.
• User Support and Issue Resolution – Incident Management: Provide support to employees for credit card-related inquiries, ensuring timely resolution of issues. Assist cardholder disputes, fraud cases, and lost or stolen card incidents in collaboration with Citibank and internal teams. Analyze and process credit card incidents, proposing corrective actions and monitoring resolutions to prevent recurrence.
• Change and Process Management: Document and implement changes in credit card processes to improve efficiency and user experience. Maintain up-to-date documentation of credit card policies, workflows, and escalation procedures.
• Stakeholder and Vendor Engagement: Work closely with APAC regional finance teams, Citibank representatives, and other stakeholders to resolve credit card-related concerns. Partner with T&E teams to align credit card policies and processes with broader expense management strategies.
• Compliance and Reporting: Ensure adherence to company policies, credit card agreements, and regional regulations. Prepare monthly statements for payment clearing and provide them to the Accounts Payable team for processing.
• Ad Hoc Projects and Support: Support T&E-related projects, including system upgrades, process improvement initiatives, or regional rollouts. Assist with hypercare support during critical periods or transitions.

Qualifications

• Experience in corporate credit card administration, preferably with Citibank or similar platforms.
• Strong problem-solving and analytical skills for incident resolution and reporting.
• Effective communication and collaboration with cross-functional teams and regional stakeholders.
• Proficiency in managing credit card data, reporting tools, and related systems.
• Ability to manage multiple priorities and maintain attention to detail in a dynamic environment.

About Roche

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.