Travel Designer (Europe Market) / Travel Agent

Asian Overland Services Tours & Travel Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Selangor is hiring for a Travel Designer focusing on the Europe market. This role involves planning dream holidays, liaising with international partners, and managing client needs. Ideal candidates will have a diploma in Hospitality or Tourism and display strong communication skills. Fresh graduates are encouraged to apply and grow in a collaborative environment that offers exposure to international projects and professional development opportunities.

Benefits

Collaborative and growth-oriented environment

Exposure to international projects

Professional development opportunities

Involvement in large-scale events

Qualifications

• Fresh graduates with relevant exposure or strong passion for Leisure are encouraged to apply.
• Preferred experience in internship or academic projects related to tourism and hospitality.
• Willingness to learn and take initiative in a dynamic, fast-paced environment.

Responsibilities

• Planning and processing dream holidays for clients through booking systems.
• Liaising with overseas partners to create and quote services and packages.
• Managing collections and monitoring prepayments for new clients.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proficient in Microsoft Office

Client-focused mindset

Good time management

Education

Diploma or higher in Hospitality, Tourism, Business Management

Job description

Travel Designer (Europe Market) - Travel Agent

Asian Overland Services Tours & Travel Sdn Bhd – Hulu Langat, Selangor

Established in 1976, Asian Overland Services (AOS) is a fully registered, privately owned Malaysian company specializing in tour operations and destination management. With decades of expertise, AOS offers a wide array of customized travel packages to Malaysia, Borneo, and Brunei.

Our dedicated and experienced team is trained to provide 24/7 customer support ensuring personalized and efficient service for every client. We operate our own fleet of vehicles and employ licensed drivers and professional tour guides, reinforcing our commitment to quality and safety.

AOS excels in managing a la carte FITs (Free Independent Travelers), as well as small exclusive and large group tours. Our strength lies in crafting unique and creative itineraries tailored to diverse traveller’s interests.

In tune with evolving technology, we enhance efficiency and service delivery through a comprehensive B2B booking engine platform via www.aosconnect.com to our partners.

AOS, a long-standing advocate of sustainability, was awarded the “Travelife Partner” status, as it meets over 100 standards across office management, product range, international business partners and customer communication. AOS is working towards achieving the Travelife Certified Award, demonstrating our ongoing commitment to responsible tourism.

Job Requirements

• Education Requirements: Diploma or higher in Hospitality, Tourism, Business Management, or a related field. Fresh graduates with relevant exposure or strong passion for Leisure are encouraged to apply.
• Preferred Experience: Internship or academic projects related to tourism and hospitality. Previous exposure to handling group travel is a plus. Willingness to learn and take initiative in a dynamic, fast-paced environment.
• Skills & Attributes: Strong communication and interpersonal skills with a client-focused mindset. Excellent organizational and multitasking abilities with keen attention to detail. Good time management and ability to priorities tasks under pressure. Proficient in Microsoft Office (Word, Excel, PowerPoint); training will be provided for internal systems. Quick learner with a proactive attitude and team spirit; able to collaborate across departments.

What We Offer

• A collaborative and growth-oriented environment.
• Exposure to international projects and clients.
• Opportunities for professional development and on-the-job training.
• A chance to be part of impactful, large-scale events and group programs.

Areas of Responsibilities

• Planning and processing dream holidays for our clients through our booking systems.
• Liaising with our partners overseas to meet their needs including creating and quoting of services and packages.
• Using Office Management & Organizational skills to finalize confirmed business including invoicing, welcome kits and organizing documents in an orderly manner.
• Using Business management skills to manage collection and monitor prepayments especially for newly established clients.
• Using customer services skills in dealing with internal and external customers.
• Learn, update and equip oneself on products and destinations in Malaysia which may involve travelling to relevant domestic destinations.
• Using customer care skills to resolve customer issues.
• Liaising with our suppliers with the aim of building a good cooperation and establishing a close rapport between the Company and our suppliers.