Travel Counselor

Holiday Tours & Travel Group; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading travel solutions provider in Petaling Jaya is seeking a Travel Counselor to manage client inquiries, plan itineraries, and provide travel information. The ideal candidate should have a Bachelor's degree in a relevant field and 3-5 years of experience in the travel industry. Strong communication skills and knowledge of GDS systems are essential. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Benefits

Competitive salary

Career development opportunities

Team-building activities

Qualifications

• Bachelor's degree in a related field required.
• Minimum 3-5 years experience in a similar role preferred.
• Excellent knowledge of travel industry technologies.

Responsibilities

• Handle and track inquiries and plan itineraries.
• Provide up-to-date information on travel-related matters.
• Resolve customer complaints effectively.

Skills

Customer service

Travel itinerary planning

Problem-solving skills

Excellent communication

Education

Bachelor's Degree in Tourism & Hospitality Management

Certificate in Ticketing / IATA / Travel / Tourism / Hospitality

Tools

GDS reservation systems

MS Office

Job description

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The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy.

JOB RESPONSIBILITIES:

• Handle and track all telephone, email & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.
• Handle, answer and respond promptly to colleagues requests via telephone, e-mail & walk-in enquiries on time.
• Calculate the rates and issue tickets or E-ticket for clients.
• Provide professional & up to date information on air fares & travel related matters to clients and colleagues.
• Follow-up on colleagues enquiries, ensure deadlines are met.
• Handle and resolve customer complaints.
• Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on ticketing matters.
• Liaise and build rapport with airlines personnel, hoteliers and suppliers.
• Recommend process improvements, attend training.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
• Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

Job Requirements:

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
• Minimum 3 - 5 years’ experience in a similar capacity, preferably in a travel industry. General working knowledge of Travel Industry and related technologies
• Excellent knowledge of reservations systems (GDS), IATA rules and faring
• Experience with project management
• Good command of MS Office and Excel

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a counsellor?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a travel consultant?
• Which of the following reservation (CR) and distribution (GD) systems do you have experience with?

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values:

Deliver WOW

Be RELIABLE

Pursue GROWTH

Stay HUMBLE

Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

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