Travel Consultant

Mayflower; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A travel services company based in Kuala Lumpur is looking for a skilled individual to deliver reliable travel services and ensure customer satisfaction. The role includes air reservation, ticketing, and making travel arrangements while managing VIP clients. The ideal candidate should have a diploma in a related field, customer service skills, and experience in travel operations. The position offers full training for fresh graduates. Working location is conveniently close to public transport.

Qualifications

• Minimum 5 years of experience in travel operations or customer service preferred.
• Knowledge of airline fares and travel regulations is essential.
• Strong ability to manage VIP clients and complex travel arrangements.

Responsibilities

• Handle customer inquiries and provide travel planning assistance.
• Arrange travel services like hotel bookings and car rentals.
• Provide guidance on visa requirements and assist clients.

Skills

Customer service skills

Communication skills

Interpersonal skills

Detail-oriented

Education

Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or a related field

Tools

GDS systems (Amadeus, Sabre, Galileo)

Job description

Job Summary:

Deliver reliable and high-quality travel services to customers in accordance with their travel policies, ensuring customer satisfaction and retention. Serve as a front-line sales representative by promoting travel solutions and supporting organizational revenue goals.

Key Responsibilities

• Air Reservation & Ticketing: Handle customer inquiries via phone and email, provide travel planning and air fare quotations, confirm reservations, and issue airline tickets accurately and promptly.
• Non-Air Travel Arrangements: Arrange other travel services such as hotel bookings, car rentals, rail tickets, and any additional travel requirements requested by clients.
• Visa Advice & Handling: Provide guidance on visa requirements for different countries and assist clients in obtaining the necessary visas before travel.
• Invoicing: Issue invoices upon completion of travel services and ensure all required management information (MI) is accurately captured for reporting purposes.
• Handling Customers & VIP Clients: Provide exceptional customer service to all clients, including senior management, and manage complex travel arrangements with expertise and professionalism.
• Participation in Travel Fairs: Represent the company at travel fairs and promotional events as required, collaborating with other teams to support marketing initiatives.
• Organizational Initiatives & Ad-Hoc Tasks: Participate in company initiatives, action plans, and cross-department projects, and perform any other tasks assigned by leadership to support organizational development.

Requirements

• Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• IATA/UTTA certification is an added advantage.
• Minimum 5 year of experience in travel operations, airline ticketing, or customer service preferred; fresh graduates are welcome as full training will be provided.
• Familiarity with GDS systems (Amadeus, Sabre, Galileo, or similar) is an advantage.
• Knowledgeable of airline fares, ticketing, and travel regulations.
• Strong communication, interpersonal, and customer service skills.
• Ability to handle complex travel arrangements and manage VIP clients professionally.
• Detail-oriented with accuracy in bookings, invoicing, and documentation.

Office location nearby public transport & link-bridge bukit bintang- pavilion .