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Transformation & Transition Manager

Infosys Limited

Petaling Jaya

On-site

MYR 100,000 - 150,000

Full time

Today
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Job summary

A global technology consulting firm in Petaling Jaya seeks a Transformation Lead to drive transition activities, manage large-scale transformation programs, and engage stakeholders. Candidates should have 7-10 years of experience, a Bachelor's degree in a related field, and PMP certification preferred. This role is crucial for enhancing operations and implementing innovative strategies.

Qualifications

  • 7–10 years of progressive experience in Shared Services, BPO, or business project management.
  • Proven leadership in managing complex transition and transformation programs.
  • Ability to work independently and in virtual, cross-cultural teams.

Responsibilities

  • Lead end-to-end transition activities from RFI stage to service delivery.
  • Manage large-scale transformation programs across business.
  • Build and maintain relationships with internal and client stakeholders.

Skills

Leadership
Project Management
Stakeholder Management
Analytical Skills
Communication

Education

Bachelor's degree in business or related field
PMP or equivalent project management certification
Lean Six Sigma (Greenbelt or higher)

Tools

MS Office Suite (Project, Visio, Excel)
Job description

Job details

Work Location

Petaling Jaya

State / Region / Province

Selangor

Country

Malaysia

Domain

Operations

Interest Group

Company

ITL Malaysia

Requisition ID

140363BR

Key Responsibilities
  • Lead end-to-end transition activities from RFI stage to service delivery.
  • Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
  • Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
  • Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
  • Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
  • Design and execute transformation strategies to enhance operations and drive innovation.
  • Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
  • Champion continuous improvement and digitalization across functions.
  • Drive adoption of new processes, systems, and services throughout the client lifecycle.

Job description

Transformation Leadership
  • Design and execute transformation strategies to enhance operations and drive innovation.
  • Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
  • Champion continuous improvement and digitalization across functions.
  • Drive adoption of new processes, systems, and services throughout the client lifecycle.
Program & Change Management
  • Manage large-scale transformation programs across business.
  • Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
  • Monitor and report on program performance, ensuring alignment with business objectives.
Stakeholder Engagement
  • Build and maintain strong relationships with internal and client stakeholders.
  • Facilitate governance meetings, transformation workshops, and executive briefings.
  • Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.
Qualifications & Experience
  • 7–10 years of progressive experience in Shared Services, BPO, or business project management.
  • Bachelor’s degree in business or related field (Master’s preferred).
  • PMP or equivalent project management certification preferred.
  • Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
  • Proven leadership in managing complex transition and transformation programs.
  • Advanced proficiency in MS Office Suite (Project, Visio, Excel).
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to work independently and in virtual, cross-cultural teams.
Preferred Attributes
  • Strategic mindset with operational execution capability.
  • Strong analytical and problem-solving skills.
  • High motivation for quality, efficiency, and continuous improvement.
  • Collaborative team player who fosters an open and supportive environment.
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