Transaction Capture Analyst - Officer (Hybrid)

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

A global financial services corporation is seeking a highly qualified Officer, Transaction Capture Analyst in Kuala Lumpur, Malaysia. Responsibilities include supervising reconciliations, providing operational support, and ensuring compliance with internal policies. The ideal candidate has 3-5 years of experience in Transfer Agency, proficiency in reconciliation tools, and strong project management skills. This role offers hybrid working options and opportunities for professional growth.

Benefits

Access to telehealth options

Paid parental leave

Learning and development resources

Programs for work-life balance

Qualifications

• 3-5 years of experience in Transfer Agency or Fund Services.
• At least 3 years in reconciliation or operational control functions.
• Ability to work under pressure and manage to deadlines.

Responsibilities

• Supervise and review daily reconciliations of cash, position, and control accounts.
• Ensure timely investigation and resolution of breaks.
• Provide operational support across Transfer Agency processes.

Skills

Reconciliation tools

Microsoft Excel

Project management

Attention to detail

Problem solving

Education

Relevant Degree or equivalent experience

Tools

TLM

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Transaction Capture Analyst - C10 - Hybrid (Internal Job Title: Transaction Capture Analyst - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Supervise and review daily reconciliations of cash, position, and control accounts across multiple fund structures and currencies.
• Ensure timely investigation and resolution of breaks, coordinating with internal teams (TA processing, fund accounting, custody, and client services). Oversee workflow allocation, monitor completion status, and ensure adherence to deadlines and SLAs.
• Provide operational support across other Transfer Agency processes such as investor transactions, reporting, static data maintenance, and client queries when required.
• Escalate potential issues, exceptions, or risks to management in a timely and transparent manner.
• Maintain a robust control environment ensuring full compliance with internal policies, procedures, and audit standards.
• Perform quality assurance checks to validate reconciliation and operational outputs.
• Support internal and external audits by providing documentation, evidence, and control walkthroughs.
• Champion risk awareness and contribute to continuous strengthening of operational resilience.
• Foster a culture of accountability, collaboration, and operational excellence
• Identify opportunities for efficiency improvements and automation across reconciliation and TA workflows.
• Support system enhancements, process re-engineering, and implementation of global operating standards.
• Participate in or lead project initiatives such as system migrations, new fund launches, or control remediation.
• Act as a key contact point for internal and external stakeholders on reconciliation and other TA operational matters.
• Collaborate with global TA teams, fund accounting, and technology partners to resolve issues and improve end-to-end processes.
• Provide regular management reporting on metrics, exceptions, and performance indicators.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of experience in Transfer Agency or Fund Services, with at least 3 years in reconciliation or operational control functions.
• Proficiency in reconciliation tools and Microsoft Excel (pivot tables, VLOOKUP, basic macros, etc.). Familiarity with systems such as TLM, or equivalent TA platforms is an advantage.
• Relevant Degree or equivalent experience.
• Demonstrated project management skills.
• Ability to work under pressure and manage to deadlines.
• Ability to work in a fast-paced environment.
• Consistently demonstrates clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving skills.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Family Group: Operations - Transaction Services

Job Family: Transaction Capture Services

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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