Training Support Executive

VMM Holdings; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading training and development firm in Kuala Lumpur seeks a motivated Training Support Executive to facilitate learning sessions and support various training initiatives. This role includes creating training materials, addressing skill gaps, and promoting a positive learning culture. Ideal candidates have strong presentation skills and a degree in a relevant field. Proficiency in both English and Mandarin is necessary to engage with associates effectively. The position offers various employee benefits, including fixed allowances and annual leave.

Benefits

Fixed meal allowance

14 days Annual Leave

Complimentary Leave for Public Holidays

Birthday Cash Gift

Qualifications

• Experience in frontline retail/services role is advantageous.
• Spoken and written skills in both English and Mandarin required.
• Highly adaptable with a hands-on, service-first attitude.

Responsibilities

• Facilitate online learning sessions for Singapore outlets.
• Support training through scheduling and reminders.
• Create and develop training materials for continuous learning.
• Observe and address skill gaps among staff.
• Deliver feedback for continuous improvement of training strategies.
• Promote a positive learning culture and uphold service standards.

Skills

Strong presentation and interpersonal skills

Ability to engage people at all levels

Interest in training, learning and development

Education

Degree in relevant field

Job description

As part of commitment to service excellence and operational excellence alongside continuous learning, we are expanding our Training & Development team.

We are looking for a competent and motivated Training Support Executive to support our pre, actual and post training administration.

Additionally, the scope includes development and delivery of various learning initiatives to help embed a culture or high performance and outstanding customer service across our retail operations.

Key Responsibilities

• Facilitate learning sessions (online) to Singapore outlets, based on materials developed by the Training Department, on topics such as customer service, product knowledge, compliance and store procedures
• Support organization's training at various stages through activities like scheduling and reminders, being a co-facilitator, consolidation of data into reports, etc.
• Create and develop training materials and resources to support the organization’s continuous learning culture
• Work closely with various stakeholders to observe, identity and address skill or knowledge gaps among staff
• Deliver feedback and performance insights to the Training Manager for continuous improvement of training strategies
• Act as a training ambassador, promoting a positive learning culture and upholding Company’s service standards

Requirements

• A strong interest in training, learning and development is required
• Experience in frontline retail / services role would be advantageous
• Strong presentation and interpersonal skills, with the ability to engage people at all levels
• Degree holder in relevant field with spoken and written skills in both English and Mandarin due to work associates
• Highly adaptable with a hands-on, service-first attitude
• Minimal or no travelling is required to Singapore

Benefits

• Fixed meal allowance on top basic salary
• 14 days Annual Leave entitlement
• Complimentary Leave for Public Holiday which falls on Saturdays
• Birthday Cash Gift credited to your bank account on your birthday month