Training Admin Executive

BSI; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading business improvement company in Kuala Lumpur is seeking a Training Coordinator to manage and support the delivery of public and in-house training events. You will oversee administrative systems, coordinate with various teams, and ensure efficient operation within budget. The ideal candidate possesses excellent organizational and communication skills, experience in commercial operations management, and familiarity with tools like Salesforce. Join us in making a positive difference for organizations and society.

Qualifications

• Excellent organizational skills to manage workload.
• Logical approach to solving problems quickly.
• Strong communication skills for various audiences.
• Ability to handle sensitive material confidently.
• Experience in commercial operations management.

Responsibilities

• Manage training delivery within budget.
• Oversee administrative systems for training.
• Coordinate with tutors to deliver training.
• Support operations, sales, and account teams.
• Ensure documentation of training records is timely.

Skills

Excellent organizational skills

Problem-solving skills

Good written and verbal communication

Teamwork

Ability to work independently

Experience with Salesforce.com

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

• To manage, coordinate, administer, and support the delivery of the training plan of both public and in-house training events within the budget.

Key Responsibilities and Accountabilities

• Manages administrative systems and procedures required to support the training business to ensure workloads are planned, and the department runs efficiently and delivers to BSI’s standards of customer excellence
• Responsible for HRDF administrative support for training course delivery
• Responsible for working with the Operations team & external resources to coordinate tutors to deliver the training schedule
• Work with the Training Business Manager to coordinate efforts between the sales, marketing, and operations
• Manage the flow of documentation and correspondence of the department's complaints/compliments system
• Monitor and continually improve the efficiency and effectiveness of all administrative processes
• Ensure that all contractual relationships with key suppliers are continually reviewed and improved in the interests of BSI and its customers
• Handling of training operation details in Salesforce
• Day-to-day support to the operation team, sales teams (Public and In House), and Account teams.
• Making sure of proper documentation of training records on a timely basis.
• Timely issuance of training certificates

Knowledge, experience, and qualifications.

• Excellent organizational skills to control their own workload and that of others
• Logical and practical approach to problem solving to deal with problems as constructively and swiftly as possible
• Communicates well to inform, advise, and persuade and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
• Good written and verbal communication skills to produce, initiate, and compose routine correspondence
• Understands the values and benefits of teamwork and can provide support
• Works on own initiative to manage a varied, often unpredictable, workload
• Organizes and prioritizes own work and that of others in a pressurised environment with competing demands and tight deadlines
• Develops, manages, and reviews office systems, especially those required to organise large amounts of paperwork and correspondence
• Experience with Salesforce.com or other enterprise tool is an added advantage
• Experience of commercial operations management, preferably commercial events

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.