Trainer (Mandarin) - Procurement

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a trainer to deliver sessions on procurement processes and claims handling in Mandarin and English. The ideal candidate will hold a relevant bachelor’s degree and possess strong analytical and problem-solving skills, with experience in BPO training preferred. The role requires flexibility for 24/7 shifts and offers various benefits including training and medical leave.

Benefits

Training Provided

Allowance Provided

Medical and Hospitalization leave

EPF & SOCSO

Annual Leave

Qualifications

• Proven experience handling training in BPO highly preferred.
• Proven experience in procurement operations, training facilitation, and claims process projects.
• Strong knowledge of claims process/project management.
• Willing to work 24/7 shift.

Responsibilities

• Deliver training sessions on procurement processes, claims handling, and related systems.
• Develop, update, and maintain training materials and SOPs.
• Monitor training effectiveness through assessments and feedback.
• Support the rollout and adoption of new procurement systems.

Skills

Fluency in Mandarin

Fluency in English

Strong analytical skills

Problem-solving ability

Stakeholder management experience

Education

Bachelor’s degree in Business, Supply Chain, Procurement, or related field

Job description

Job Responsibility

• Deliver training sessions (in Mandarin and English) on procurement processes, claims handling, and related systems.
• Develop, update, and maintain training materials, SOPs, and e-learning content.
• Act as a subject matter expert (SME) for procurement and claims-related projects.
• Partner with cross-functional stakeholders to identify training needs and create tailored solutions.
• Monitor training effectiveness through assessments, feedback, and performance results.
• Support the rollout and adoption of new procurement systems, tools, and policies.
• Provide ongoing coaching, knowledge-sharing, and process guidance to team members.

Job Requirements

• Bachelorâs degree in Business, Supply Chain, Procurement, or related field.
• Fluency in Mandarin and English (both written and spoken) is required.
• Proven experience handling training in BPO highly preferred.
• Proven experience in procurement operations, training facilitation, and claims process projects.
• Strong knowledge of claims process/project management.
• Strong analytical skills, problem-solving ability, and stakeholder management experience.
• Willing to work 24/7 shift.

Job Benefits

• Training Provided
• Allowance Provided
• Medical and Hospitalization leave
• EPF & SOCSO
• Annual Leave