Trainer - Malay

Teleperformance; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global outsourcing company is seeking a facilitator to train new hires and conduct ongoing skill assessments. The role involves creating training materials, facilitating mock scenarios, and closely monitoring new hires' performances to ensure successful onboarding. Ideal candidates should have experience in training and coaching, as well as the ability to adapt curriculum based on performance. This position is located in Petaling Jaya, Malaysia.

Qualifications

• Experience in facilitating training sessions for new hires.
• Ability to conduct performance assessments and coaching.

Responsibilities

• Facilitate training for new hires and existing staff.
• Conduct mock scenarios for skills development.
• Assess and coach performance during training.

Job description

• Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program’s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.