Senior Trainer I

Concentrix; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global service provider in Kuala Lumpur seeks a Trainer to deliver client-focused training for new hires, product updates, and ongoing development. This role requires a native Japanese speaker with significant experience and proficiency in training delivery and needs analysis. You will design impactful programs while adhering to best practices in learning and development. A Bachelor's degree or equivalent is required. The position offers a hybrid working model, ensuring flexibility and effective service delivery.

Benefits

Group Term Life Insurance

Group Health Insurance with dependents coverage

Flexi-benefit options (Dental, vision, gym, etc.)

Employee Assistance Program

Learning and Development Program

Qualifications

• At least 5 years’ experience in similar roles.
• Experience working in or with sales is an advantage.
• Experience with multi-lingual audiences.

Responsibilities

• Deliver client-focused training for new hires and product updates.
• Design and develop high-impact training programs.
• Evaluate training solutions for effectiveness and ROI.

Skills

Native Japanese speaker

High proficiency in writing, reading and speaking Japanese (JLPT N2/N1)

Ability to conduct training needs analysis

Interpersonal skills to deal with management

Education

Bachelor’s degree/diploma or equivalent

MSc/MA in relevant fields or equivalent experience

Job description

Trainer I/Sr. Trainer I/Sr. Trainer II (Japanese Speaker)

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Summary

The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Description

You Will

• Support the delivery of personal effectiveness, management and leadership training
• Design, develop and deliver high impact programs aimed at driving revenue growth
• Facilitate the integration of content with the knowledge and experience of the learners
• Act as a learning expert after training to reinforce concepts and effective application of methodology
• Design and develop local programs and customize corporate programs to suit the needs of audience
• When needed partner with business leaders to identify capability gaps and opportunities for business improvement and personal development
• Leverage blended learning approaches and delivery recommendations to meet learning requirements for ongoing development and maturity of the organization, ensuring they are aligned to wider organization goals
• Ensure best practice approach to learning and development across all L&D initiatives
• Evaluate training solutions to assess impact of learning programs in terms of learning on the job and ROI

You Have/Are

• Native Japanese speaker only
• Bachelor’s degree/diploma, or the equivalent
• At least 5 years’ experience in similar roles
• High proficiency level in writing, reading and speaking Japanese (certified in JLPT N2/N1)
• BS / BA (or equivalent) required; MSc/MA are a plus (Instructional design, Organizational Design, Organizational development, Adult Learning or Psychology preferred) or commensurate work experience
• Experience working in or with sales a distinct advantage
• Demonstrated ability to conduct training needs analysis.
• Experience of working with multi-lingual audiences
• Poise, maturity and interpersonal skills to deal professionally with all levels of local management
• Experience in Service, Renewal or Support and Channel Sales is an advantage

Privacy and Information security

• Adhere security requirements in the process
• Protect the privacy of personal information

Our Benefits and Perks

• Group Term Life Insurance
• Group Health Insurance with coverage for dependents
• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
• Employee Assistance Program
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Hybrid (4 days WFH, 1 day WFO (Monday))*subject to change based on business requirement
• Working Hours: Mon – Fri, APJ from 8am-5pm *only on Mon (9am-6pm)
• Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.