Trading Support and Operations Specialist, Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A multi-regulated broker based in Kuala Lumpur is seeking a Full-time Trading Support & Operations Specialist. The candidate will support onboarding and daily operational tasks, ensuring compliance and client satisfaction. Required skills include 1+ year experience in Forex/CFD brokerage and knowledge of MT4/MT5. The role offers a vibrant team environment, competitive remuneration, and continuous personal development opportunities.

Benefits

Comprehensive medical and insurance coverage

Continuous personal development

Vibrant company life

Free access to multiple sports and wellness facilities

Gift and day off on Birthday

Access to 24/7 mental health support

Qualifications

• 1+ year experience in Forex/CFD brokerage (Support/Operations/Client Service preferred).
• Knowledge of MT4/MT5 and basic Forex calculations.

Responsibilities

• Support onboarding for Managed Accounts and Social Trading clients.
• Handle daily operational tasks (strategy setup, withdrawals, commissions, troubleshooting).
• Monitor account activities and ensure procedures are followed.
• Provide support via live chat, email, and phone.
• Guide clients/partners on MT4/MT5 and trading products.
• Help retain and grow client relationships.
• Work closely with internal teams to ensure smooth operations.

Skills

Experience in Forex/CFD brokerage

Knowledge of MT4/MT5

Basic Forex calculations

Job description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Trading Support & Operations Specialist

Reporting to: Trading System Manager

Working hours: Regular (2pm - 11pm)

Location: KL Eco City, Kuala Lumpur

Responsibilities

• Support onboarding for Managed Accounts and Social Trading clients.
• Handle daily operational tasks (strategy setup, withdrawals, commissions, troubleshooting).
• Monitor account activities and ensure procedures are followed.
• Provide support via live chat, email, and phone.
• Guide clients/partners on MT4/MT5 and trading products.
• Help retain and grow client relationships.
• Work closely with internal teams to ensure smooth operations.

Candidate profile

• 1+ year experience in Forex/CFD brokerage (Support/Operations/Client Service preferred).
• Knowledge of MT4/MT5 and basic Forex calculations.

The offer

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

• Interview with People team (30 min - 35 min).
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

Apply

Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

NB:

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.