Tour Operations Executive

BP Holiday (Beautiful Planet Holiday Sdn Bhd); Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel company is seeking a Tour Operations Executive in Penang, Malaysia. You will manage end-to-end logistics for tours, including hotel bookings and transportation, ensuring seamless execution and customer satisfaction. Ideal candidates will have 1-3 years of experience, strong organizational skills, and the ability to multitask in a fast-paced environment. This role offers opportunities for career growth and exposure to diverse travel products.

Benefits

Hands-on experience managing tours

Opportunities for travel

Career growth opportunities

Qualifications

• 1–3 years of experience in tour operations or travel coordination.
• Strong organizational and multitasking skills.
• Ability to manage multiple tour groups simultaneously.

Responsibilities

• Coordinate operational arrangements for inbound and outbound tours.
• Handle hotel reservations and liaise with hotels.
• Arrange transportation for tour groups and manage logistics.

Skills

Organizational skills

Multitasking

Communication

Knowledge of tour logistics

Tools

MS Office

Google Workspace

Job description

About BP Holiday

At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. As our tour portfolio continues to grow, we are looking for detail-oriented and reliable professionals to join our operations team to ensure every journey runs smoothly from planning to completion.

Role Summary

We are seeking a Tour Operations Executive who is highly organized, meticulous, and capable of managing end-to-end tour logistics. This role is responsible for coordinating all operational aspects of tour groups, including hotel bookings, transportation arrangements, ground services, documentation, and coordination with suppliers, tour leaders, and internal teams. You will play a critical behind-the-scenes role in ensuring seamless tour execution and high customer satisfaction.

Key Responsibilities

Tour Planning & Coordination

• Coordinate and manage operational arrangements for inbound and outbound tour groups.
• Work closely with sales, tour leaders, and suppliers to ensure tour programs are executed as planned.

Hotel & Accommodation Bookings

• Handle hotel reservations for tour groups, including rooming lists, special requests, early check-ins, and late check-outs.
• Liaise with hotels to confirm bookings, contracts, allotments, and payment terms.
• Ensure accommodation arrangements meet tour specifications and client expectations.

Transportation & Ground Arrangements

• Arrange tour buses, vans, and other ground transportation according to group size and itinerary.
• Coordinate with transport providers on pick-up times, routes, driver details, and contingency plans.
• Manage logistics for airport transfers, intercity travel, and special transport requirements.

Tour Group Arrangements

• Prepare and manage group arrangements such as tour schedules, attraction bookings, meals, guides, and entrance tickets.
• Coordinate tour leaders, local guides, and on-ground partners to ensure smooth daily operations.
• Handle last-minute changes, rescheduling, or emergency situations efficiently.

Documentation & Pre-Tour Preparation

• Prepare tour documents including itineraries, rooming lists, vouchers, name lists, and operational checklists.
• Assist in pre-departure briefings by ensuring all operational details are ready and accurate.
• Ensure compliance with visa, insurance, and travel documentation requirements where applicable.

Supplier & Vendor Management

• Communicate with overseas and local suppliers regarding bookings, confirmations, amendments, and payments.
• Maintain good working relationships with hotels, transport companies, guides, and ground operators.
• Monitor service quality and report issues for improvement.

Cost Control & Accuracy

• Ensure all bookings are accurate and within approved budgets.
• Track expenses, invoices, and payments related to tour operations.
• Assist in post-tour reconciliation and reporting.

Post-Tour Follow-Up & Support

• Support post-tour operations such as resolving supplier issues, handling feedback, and assisting with operational reviews.
• Work with customer service and sales teams to address any operational-related feedback from customers.

Requirements

• 1–3 years of experience in tour operations, travel coordination, or a related role in the travel industry.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work under pressure and manage multiple tour groups simultaneously.
• Good communication skills and the ability to coordinate with internal teams and external suppliers.
• Knowledge of tour logistics, hotel bookings, transportation arrangements, and ground handling.
• Proficient in MS Office / Google Workspace; experience with booking systems or CRM tools is an advantage.
• Willingness to work flexible hours when required, including weekends or public holidays during peak tour periods.

Why Join BP Holiday?

• Be part of a professional and supportive operations team in a growing travel company.
• Gain hands‑on experience managing international and domestic tour operations.
• Opportunities to travel and participate in familiarization trips and industry events.
• Career growth opportunities into senior operations or tour management roles.
• Stable role with exposure to diverse destinations and travel products.