Tour Operation

QEM Worldwide Travel (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading travel agency in Kuala Lumpur is seeking an experienced Tour Operation specialist to develop and coordinate customized tour itineraries. You will handle operational aspects, provide exceptional customer service, and conduct market research. The ideal candidate has 2-3 years of experience in tour operations and knowledge of popular travel destinations. This is a full-time position offering an exciting opportunity to grow within the industry.

Qualifications

• 2-3 years of experience in tour operations or a related travel industry role.
• Knowledge of popular destinations and travel products.
• Experience with creating promotional materials.

Responsibilities

• Develop and coordinate customized tour itineraries.
• Handle operational aspects including booking and logistics.
• Provide customer service support during all stages of the tour.

Skills

Tour itinerary development

Customer service

Travel product knowledge

Promotional material design

Education

SPM or Diploma in Tourism or Hospitality

Tools

Canva

Job description

About the role

Exciting opportunity for an experienced Tour Operation professional to join the team at QEM Worldwide Travel (M) Sdn Bhd, a leading travel agency in Kuala Lumpur. As a full-time Tour Operation specialist, you will be responsible for planning and organizing comprehensive tour packages for both FIT and group travellers. This role offers the chance to leverage your expertise in the travel industry and contribute to the continued growth and success of the company.

What you'll be doing

• Developing and coordinating customized tour itineraries that meet the diverse needs and preferences of clients
• Design basic promotional materials such as itineraries, e-flyers, and social media posts using Canva
• Handling all operational aspects of tour arrangements, including booking, ticketing, and logistics
• Providing exceptional customer service and support to clients before, during, and after their tours
• Continuously researching travel trends and destinations to identify new opportunities

What we're looking for

• Minimum 2-3 years of experience in tour operations or a related travel industry role
• Comprehensive knowledge of popular destinations, travel products, and industry best practices
• SPM or Diploma in Tourism, Hospitality, or a related field is preferred