Tobacco Support - Taiwanese (Based in Penang)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support company is seeking a Tobacco Support professional fluent in Mandarin and English to join their team in Penang, Malaysia. The role involves providing exceptional customer support through phone, email, and online chat. Candidates should possess a college or bachelor's degree, and customer service experience is preferred. The company offers a competitive compensation package that includes a working visa, accommodation, flight, and insurance.

Benefits

Working Visa

Accommodation for 1 week

Flight included

Insurance coverage

Qualifications

• Fluent in Mandarin with clear pronunciation and fluent expression.
• English B2 level for effective communication.
• Customer service experience is a plus.

Responsibilities

• Provide support to customers in Mandarin and English via multiple channels.
• Guide customers through the online order process.
• Handle customer issues efficiently and escalate urgent matters.
• Accurately record customer information and ensure data security.
• Work with the team to optimize service quality.
• Achieve performance goals (KPIs) set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Problem-solving skills

Active listening skills

Typing speed 40 words/minute

Proficient in Microsoft Office

Education

College or Bachelor's degree

Job description

Tobacco Support - Taiwanese (Based in Penang)

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

Provide professional support to customers in Mandarin and English via phone, email and online chat.

Guide customers to complete the online order and payment process.

Handle customer issues efficiently and escalate urgent matters when necessary.

Accurately record customer information and strictly adhere to data security regulations.

Work with the team to continuously optimize service quality.

Achieve the performance goals (KPIs) set by the company.

Qualifications

College or Bachelor's degree (any major, communication, English or related fields are preferred).

Fresh graduates are welcome to apply.

More than 6 months of customer service experience (any industry) is a plus.

Required Skills

Fluent in Mandarin level (clear pronunciation and fluent expression).

English B2 level (fluent in oral and written).

Customer‑centric, patient and empathetic.

Excellent problem‑solving and active listening skills.

Able to adapt to a fast‑paced work environment.

Typing speed: 40 words/minute with over 90% accuracy.

Proficient in Microsoft Office.

Preferred Skills

More than 6 months of customer service experience (any industry) is a plus.

Pay range and compensation package

Working Visa, 1 week accommodation, Flight, Insurance.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't any money or complete suspicious online surveys. If you see something suspicious, report this job ad .