Tobacco Support - Mandarin (Based in Penang)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support firm is seeking Mandarin-speaking professionals for a Tobacco Support role based in Penang, Malaysia. Candidates should be fluent in both Mandarin and English to assist customers with inquiries via phone, email, and online chat. Responsibilities include guiding customers through the ordering process, handling issues, and maintaining customer information securely. Fresh graduates are welcome to apply, and candidates with customer service experience are encouraged. The position offers a salary range of RM4500-RM6000.

Qualifications

• Proficiency in Mandarin and English is required.
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide support to customers in Mandarin and English.
• Guide customers through online orders.
• Handle customer issues and elevate urgent matters.
• Maintain accurate customer information.
• Work to optimize service quality.
• Achieve performance goals.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Problem-solving skills

Typing speed: 40 words/minute

Proficient in Microsoft Office

Education

College or Bachelor's degree (any major)

Job description

Tobacco Support - Mandarin (Based in Penang)

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Qualifications

• College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer‑centric, patient and empathetic.
• Excellent problem‑solving and active listening skills.
• Able to adapt to a fast‑paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

Preferred Skills

• More than 6 months of customer service experience (any industry) is a plus.

Pay range and compensation package

Salary Range: RM4500-RM6000

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