TL - Card Member Services & Payments / Application Processing - Card Operations

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A banking institution in Kuala Lumpur is seeking a professional for the position of Card Member Services & Payments. The role involves managing card operations, ensuring compliance, and enhancing service quality. Candidates should have 5 to 10 years of experience in retail banking operations, particularly with credit/debit cards, and demonstrate strong leadership, organizational skills, and proficiency in Microsoft Office. Join a dynamic team focused on operational excellence and customer satisfaction.

Qualifications

• 5 to 10 years of experience in retail banking operations, especially in credit/debit cards.
• Team management experience with a minimum size of 10.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Plan and manage resources effectively to meet daily operations requirements.
• Ensure compliance with bank policies and guidelines.
• Conduct internal reviews to ensure performance standards are met.

Skills

Retail banking operations

Team management

Analytical skills

Problem-solving skills

Microsoft Office proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

TL - Card Member Services & Payments / Application Processing - Card Operations

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will work closely with the respective Team Managers in Card Member Payments Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.

Staff to be involved in

• In charge of supervising & ensuring smooth running of Card Financial function within the bank which encompasses
  • Payment for Cardholder (Issuing) & Merchant (Acquiring)
  • Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting
• Plan & manage capacity to support changing Business demand
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Lead, engage and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
• Ensure that operation procedures are kept up to‑date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Requirements

• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• Experienced in team management experience with a minimum size of 10.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration, verbal/written communications & interpersonal skills to drive outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
• Team player, self‑motivated and resourceful, ability to work under pressure

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .