Ticketing Strategy Director

Irkaz Holdings; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading travel services company in Kuala Lumpur is searching for an experienced Ticketing Manager to head their ticketing department. You will manage daily operations, improve customer experiences, and oversee strategic ticketing initiatives. Candidates should have 5–8 years of ticketing experience in the travel industry and strong knowledge of ticketing systems. An IATA license and proficiency with Sabre, Galileo, or Amadeus will be advantageous. This is a key role aimed at optimizing service delivery and operational efficiency.

Qualifications

• 5–8 years of ticketing experience in the travel industry, including 3 years in a managerial role.
• IATA license.
• Proficiency with Sabre, Galileo, or Amadeus.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage daily ticketing operations and implement ticketing strategies.
• Enhance customer ticketing experience through service improvements.
• Monitor sales performance and identify cost reduction areas.

Skills

5–8 years of ticketing experience in the travel industry

IATA license

Proficiency with Sabre, Galileo, or Amadeus

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Education

Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field

Tools

Microsoft Office Suite

Job description

A leading travel services company in Kuala Lumpur is searching for an experienced Ticketing Manager to head their ticketing department. You will manage daily operations, improve customer experiences, and oversee strategic ticketing initiatives. Candidates should have 5–8 years of ticketing experience in the travel industry and strong knowledge of ticketing systems. An IATA license and proficiency with Sabre, Galileo, or Amadeus will be advantageous. This is a key role aimed at optimizing service delivery and operational efficiency.