The Club & Guest Relations Officer (173764)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury hotel chain in Malaysia is seeking a Club & Guest Relations Officer to enhance guest experiences at their club lounge. The ideal candidate should have a Higher Diploma in Hospitality Management and at least one year of experience in sizeable hotels. Strong interpersonal skills and fluency in English, Cantonese, and Putonghua are essential. This role offers a dynamic work environment with opportunities for personal growth and competitive benefits.

Benefits

Structured learning and development pathways

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• At least 1 year of experience in Rooms Departments in sizable Hotels.

Responsibilities

• Greet VIP / Club guests and bid farewell.
• Provide a smooth check-ins and check-outs experience.
• Handle guest inquiries.
• Perform any other duties as assigned by Management.

Skills

Strong interpersonal skills

Organizational skills

Customer-oriented

Outgoing personality

Fluent in English

Fluent in Cantonese

Fluent in Putonghua

Education

Higher Diploma in Hospitality Management

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a The Club & Guest Relations Officer, you will be assisting the daily operation of club lounge to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Greet VIP / Club guests and bid farewell.
• Provide a smooth check-ins and check-outs experience.
• Handle guest inquiries.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.