Telesales Operations Lead — Scale & Transform (Contract)

Manila, Philippines; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global consulting firm is seeking a Telesales Manager to optimize telesales operations in Kuala Lumpur. The ideal candidate will have 5-8 years of experience in telesales or call center management, leading teams of over 50 agents. Responsibilities include managing daily operations, coaching agents, and implementing performance tracking systems. The role requires strong communication skills and fluency in English and Bahasa Melayu. A Bachelor's degree and relevant certifications are preferred. This is a contract position with a 12-month engagement.

Qualifications

• 5-8 years of experience in telesales, call center management, or sales operations, with at least 2 years in a managerial role.
• Proven track record of leading high-performing telesales teams of 50+ agents.
• Fluent in English and Bahasa Melayu; proficiency in Mandarin or Tamil is a plus.

Responsibilities

• Lead and manage daily telesales operations for teams of 100+ agents.
• Coach and mentor telesales agents to achieve sales targets.
• Implement performance tracking dashboards and feedback mechanisms.

Skills

Telesales and call center operations management

Performance coaching and team leadership

Data-driven sales optimization

Vendor and stakeholder coordination

Strong communication and presentation skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Certifications in Sales Leadership or Call Center Management

Tools

CRM tools

Call center performance systems

Job description

A global consulting firm is seeking a Telesales Manager to optimize telesales operations in Kuala Lumpur. The ideal candidate will have 5-8 years of experience in telesales or call center management, leading teams of over 50 agents. Responsibilities include managing daily operations, coaching agents, and implementing performance tracking systems. The role requires strong communication skills and fluency in English and Bahasa Melayu. A Bachelor's degree and relevant certifications are preferred. This is a contract position with a 12-month engagement.