Telesales Manager (Carlist.my)

CARSOME; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Kuala Lumpur is looking for a Sales Executive to manage customer accounts and achieve monthly sales targets. The ideal candidate will have a minimum of 2 years of outdoor sales experience, excellent telephone skills, and proficiency in Chinese, Malay, and English. This role involves engaging with dealers and ensuring quality listings in a dynamic sales environment.

Qualifications

• Minimum 2 years of relevant work experience in outdoor sales.
• Excellent product knowledge.
• Ability to speak at least one Chinese dialect fluently.

Responsibilities

• Make over 30 successful business calls per day.
• Manage customer accounts effectively.
• Achieve monthly sales/listings targets.

Skills

Excellent telephone skills

Time management

Proficiency in Chinese

Proficiency in Malay

Proficiency in English

Education

Minimum school certificate (SPM or equivalent)

Tools

MS Office

Job description

Job Responsibilities:

• ● Contact and follow up on any inconsistencies
• ● Perform more than 30 successful business calls per day for each telesales team member
• ● Reset passwords for dealers who have forgotten their login
• ● Furnish daily report on closed won/ lost by territory and accounts
• ● Build, revive and manage customer accounts
• ● Work actively towards monthly car sales/listings targets
• ● Gather & analyse market intelligence from areas assigned
• ● Build and maintain excellent relationships with dealers
• ● Understands customers’ needs
• ● Monitor and manage teams effectively
• ● Liaise with internal departments to ensure listings quality is achieved
• ● Participate fully in the team which includes taking part in weekly meetings, providing feedbacks and ideas to the team lead/manager to help grow the business
• ● Collaborate with the Management, undertake any other duties or projects that may be reasonably required by the Manage mentor that may be reasonably foreseen through proactive role engagement and deal with matters arising in a timely and effective manner.

Requirements:

• ● Possess a minimum school certificate (SPM or equivalent )
• ● Relevant work experience in outdoor sales (circa 2+years)
• ● Excellent product knowledge
• ● Proficiency in relevant computer applications (MS Office)
• ● Required language(s): Chinese, Malay and English
• ● Must be able to speak at least one Chinese dialect fluently
• ● Excellent telephone skills and courteous
• ● Good time management