Telesales Executive, Maybank Group Customer Care

Maybank; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading financial institution in Shah Alam is seeking motivated individuals to promote and acquire customers for various products. You will be responsible for achieving sales targets through upselling and cross-selling while adhering to banking regulations. Ideal candidates should possess strong sales and relationship-building skills, with a background in financial products preferred. Join our team to contribute to customer loyalty and retention.

Qualifications

• Results-driven and self-motivated individuals are preferred.
• Experience in sales or telesales is an advantage.
• Ability to resolve customer issues effectively.

Responsibilities

• Promoting and acquiring customers for various products.
• Achieving sales performance through upselling and cross-selling.
• Adhering to banking regulations and policies.

Skills

Sales skills

Relationship building

Customer service

Financial product knowledge

Interpersonal skills

Education

Degree or Diploma from recognized university

Job description

• Promote and acquire customer for various types of products within the Maybank Group.
• Achieve and exceed sales performance via up sell and cross sell.
• Adhere to banking regulations, policies and procedures at all times.
• Persistently champion the Maybank brand to maximize opportunities and contribute to customer loyalty and retention.
• Continuously uphold integrity in all customer interactions.
• To serve effectively and efficiently in meeting customer requirements.

Requirements:

• Degree or Diploma holders from a recognized university, or SPM holders with experience in sales/telesales.
• Result-driven, enthusiastic and self-motivated individuals.
• Good knowledge in financial and banking products.
• Team player with initiatives and assertiveness.
• Strong relationship building, influencing skills and selling skills.
• Ability to work well with others and build rapport in business situations.
• Good customer service skills including researching and resolving customer issues.
• Excellent interpersonal skills.