Telemarketing Specialist: Sales & Customer Care

Asia Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local recruitment agency is looking for candidates to fill a customer service position in Kuala Lumpur, Malaysia. The role involves handling inbound and outbound calls, promoting products, and achieving sales targets. Candidates should have at least 1 year of relevant experience and be open to working on a rotational shift basis, including weekends and public holidays. Proficiency in English is essential, and only Malaysian citizens will be considered for this role.

Qualifications

• Minimum 1 year of relevant working experience in customer service or contact centre.
• Proficient in spoken and written English.
• Open to Malaysian citizens only.

Responsibilities

• Handle inbound and outbound calls to educate customers on plans.
• Promote company products and services effectively.
• Achieve individual sales targets and performance metrics.
• Resolve customer inquiries and complaints promptly.
• Collaborate with team members for high service quality.

Skills

Effective communication

Persuasive selling techniques

Customer engagement

Upselling and cross-selling

Education

SPM, Diploma, or Degree

Job description

A local recruitment agency is looking for candidates to fill a customer service position in Kuala Lumpur, Malaysia. The role involves handling inbound and outbound calls, promoting products, and achieving sales targets. Candidates should have at least 1 year of relevant experience and be open to working on a rotational shift basis, including weekends and public holidays. Proficiency in English is essential, and only Malaysian citizens will be considered for this role.