Technician (Mobile & Laptop Repair)

Machines Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service technology company in Johor Bahru is seeking candidates who will diagnose and resolve customer’s iOS/MAC hardware and software issues while providing excellent technical support. The ideal candidate will have at least an SPM qualification, strong communication skills in English and Bahasa Malaysia, and the ability to work both independently and as part of a team. Benefits include training, insurance coverage, and medical claims.

Benefits

Training Provided

Insurance Coverage

Medical Claims

Staff Purchase

Qualifications

• Ability to communicate in English and Bahasa Malaysia.
• Experience in sales and customer service.
• Proficiency in computer hardware/software troubleshooting.

Responsibilities

• Diagnose and resolve customer’s iOS/MAC hardware and software issues.
• Provide technical support and assistance to customers.
• Coordinate with Apple Authorities for service issues.

Skills

Sales experience

Technical troubleshooting

Communication skills

Teamwork

Technological savviness

Education

Minimum SPM qualification

Tools

MAC/iOS Certification

Job description

Job Responsibility

• Diagnose and resolve customer’s iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Job Requirements

• Minimum SPM qualification with experience in sales & service.
• Able to speak in English and Bahasa Malaysia
• Great communication and interpersonal skill.
• Team Player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech Savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

Job Benefits

• Training Provided
• Insurance Coverage
• Medical Claims
• Staff Purchase