Technician (Mobile & Laptop repair)

Machines Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Johor Bahru is seeking candidates for a customer service role focusing on technical support for iOS/MAC products. Ideal candidates will have at least an SPM qualification and experience in sales and service, as well as troubleshooting skills. Responsibilities include diagnosing hardware/software issues, providing customer assistance, and maintaining tools used for service. The company offers training, insurance coverage, and medical claims to support staff development.

Benefits

Training Provided

Insurance Coverage

Medical Claims

Staff Purchase

Qualifications

• Minimum SPM qualification with experience in sales & service.
• Able to communicate in English and Bahasa Malaysia.
• Proficient in computer hardware/software troubleshooting.

Responsibilities

• Diagnose and resolve customers' iOS/MAC hardware and software issues.
• Provide technical support and troubleshooting assistance.
• Maintain the condition of tools and equipment used for servicing.

Skills

Sales experience

Communication skills

Interpersonal skills

Troubleshooting

Tech-savvy

Team player

Education

Minimum SPM qualification

Tools

MAC/iOS Certification

Job description

Requirement

• Minimum SPM qualification with experience in sales & service.
• Able to speak in English and Bahasa Malaysia
• Great communication and interpersonal skill.
• Team Player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech Savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

Responsibility

• Diagnose and resolve customer’s iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Benefits

• Training Provided
• Insurance Coverage
• Medical Claims
• Staff Purchase