Technician

JLL; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global real estate services firm is seeking a Receptionist in Shah Alam, Malaysia. You will be the first point of contact for visitors, manage reception duties, and support operational activities. Ideal candidates have experience in hospitality and excellent customer service skills. The role offers a competitive pay and benefits package, emphasizing teamwork and client satisfaction.

Benefits

Market-leading Rewards Program

Competitive pay

Benefits package

Qualifications

• Prior experience in facilities, property management, or hospitality.
• Understanding of help-desk functions, mail despatch, and reception duties.
• Proven track record in timeliness and accuracy.

Responsibilities

• Manage mail despatch, vendor work permits, and occupancy services.
• Support operational activities and coordinate site breaks.
• Assist with administrative tasks during high volume periods.

Skills

Mail despatch

Reception and visitor management

Microsoft Office applications

Customer care

Job description

Job Description

RECEPTIONIST

Work Dynamics

What this job involves:

• Mail despatch, receipt and internal distribution
• Some support with operational activities such as room set‑ups and floor inspections
• Vendor work permits including safe work method statements and service validation
• Occupancy services for room bookings and employee registration
• Reception and visitor management
• Badge management
• Locker allocation
• General enquiries
• Printing and photocopying
• Incoming calls answering

The Receptionist is generally the first point of contact for visitors, guests and vendor personnel, making this role one of the most important in the IFM team. That ever‑present welcoming smile is the start of the great Workplace Experience for visitors and regulars alike.

Providing onsite support

You will be reporting to the JLL Site Lead or the Senior Facilities Coordinator. Your actual daily duties will also be subject to any events taking place on site, whereby you may be called upon to assist.

Whilst site administration will be the responsibility of the Facilities Coordinator, it is not uncommon for the Receptionist to assist during times of high volume. This might entail work with Microsoft Word, Excel or PowerPoint. It may also entail support with the helpdesk ticketing platform.

Your working day will include breaks. The reception should be covered at all times, so coordination of your breaks with other site personnel will ensure client satisfaction and proper attention to hospitality.

Sound like you? To apply, you need to:

Have a Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of mail despatch, help‑desk functions, reception duties, visitor management, Microsoft Office applications and customer care?

Be a Team Player

JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the Receptionist, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record in timeliness and accuracy, all while following company standards and procedures.

Be a Client Focused enthusiast

It is important that you can easily interact with client staff and visitors. We’ll also count on you to manage slightly more difficult situations when people might be having a bad day and are less happy and friendly than usual. Do you have the inner peace to cope with these occasional occurrences, with a smile and a ‘happy‑to‑help’ attitude?

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our market‑leading Rewards Program, competitive pay, and benefits package.

Apply Today!