Technical Support Specialist (Shah Alam)

Agensi Pekerjaan Crest Force; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in automation is seeking a technical support specialist in Shah Alam. The role involves assisting customers with product related inquiries and providing training on automation products. Candidates should have substantial experience in technical support, particularly in factory automation, with a degree in Mechatronics or Electrical Engineering.

Qualifications

• Minimum 5 years in Technical Support or Engineering Fields.
• Minimum 3 years in Factory Automation Industry.
• Experience in Control system, PLC programming, sensors, servo motors.

Responsibilities

• Provide first level technical support to assist external customers.
• Coordinate with internal teams on escalation of unresolved issues.
• Provide training and development of demo products.

Skills

Excellent verbal and writing in English

Mandarin

Ms Office

SAP

TRS

PLC Program

Education

Degree in Mechatronic or Electrical Engineering

Tools

Engineering software

Job description

A. Summary of job Contents

• To support and assist both internal and external customers and ensuring the required technical knowledge about products and application to meet their needs.

B. Key Responsibilities

• Provide first level technical support to assist external customers identify their requirements for company products and services.
• Provide second level technical support to internal and external customoer by taking ownership of reported issues and seeing problems through to resolution.
• Coordination with internal teams on escalation of unresolved issues.
• Provide second level support, internal training and development of demo product specifically for electric automation product such as servo motor, sensors and vision sensor, plc and programming, fieldbus and remote IO system.
• Response promptly to customer inquiry about product change which requires internal and external coordination.
• Other duties and tasks as assigned

C. Knowledge/Skill/Experience Requirements

• Knowledge:
  Study Discipline: Degree in Mechatronic or Electrical Engineering
• Skills:
  Language Skills: Excellent verbal and writing in English, and additional language as requested: Mandarin.
  Computer Skills: Ms Office, SAP, TRS, Engineering software, PLC Program
  Additional Requirement: Willingness to work in shift and on public holidays (if required).
• Experience:
  General Experience: Min. 5 years in Technical Support or Engineering Fields
  Special experience in a particular industry segment: Min 3 years in Factory Automation Industry
  Special experience in a particular function: Experience in Control system, PLC programming, sensors, servo motors, pneumatic actuators, control valves, process valve.

Interested candidate kindly contact Ms Ana (012-2801831) for more details. Thank you.

Tagged as: automation, technical support