Technical Support Specialist (Arabic Speaker) - 6 Months Renewable Contract

TP; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading technology company in Penang is seeking a Technical Support Specialist to provide assistance to business partners across multiple markets. The ideal candidate has 1–2 years of experience in customer service, is proficient in English and Arabic, and possesses strong communication skills. This role requires troubleshooting device issues and managing B2B inquiries. A 6-month renewable contract is offered.

Qualifications

• 1–2 years of experience in customer service, helpdesk, or shared service support is required.
• Proficient in English and Arabic, both written and verbal.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide first-line support to business clients and partners.
• Manage and resolve B2B inquiries related to devices and apps.
• Collaborate with internal teams for accurate responses.

Skills

Customer service

Problem-solving

Communication

Job description

About the Role

We are looking for a proactive and customer-focused Technical Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Key Responsibilities

• Provide first-line support to business clients, partners and retail teams
• Manage and resolve B2B inquiries related to device and app usage, device and app login issues
• Collaborate with internal teams to ensure timely and accurate responses.
• Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issue etc)
• Ensure all cases and interactions are accurately logged in the ticketing system
• Monitor and follow up on open tickets to ensure timely closure and client satisfaction

Requirements

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Arabic (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 6-month renewable contract.