Technical Support Specialist

Codemax; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions provider based in Malaysia seeks a Customer Support / Technical Support Specialist to assist clients with Codemax’s solutions. The role involves responding to customer inquiries, troubleshooting issues, and ensuring high satisfaction levels. Candidates should possess a diploma or degree in IT, have 1–3 years of relevant experience, and be familiar with ERP systems. This position offers opportunities to work with innovative technologies and contribute to a mission-driven team helping SMEs digitalize.

Benefits

Innovative technologies in ERP, IoT, and robotics

Collaborative culture with career growth opportunities

Qualifications

• 1–3 years of experience in technical support or customer service, preferably SaaS.
• Strong problem-solving skills and ability to communicate effectively.
• Willingness to travel for onsite support and training.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve issues related to Codemax systems.
• Assist with system setup, configuration, and updates.
• Monitor support tickets and ensure timely resolution.
• Collaborate with internal teams to resolve complex issues.
• Maintain high customer satisfaction and build strong client relationships.

Skills

Problem-solving

Communication skills

Technical support

Education

Diploma or Degree in IT, Computer Science, or related field

Tools

ERP systems

Cloud-based applications

Job description

Codemax is the only F&B vertical ERP provider in APAC. With a humbling journey of 10 years, we have helped F&B industry leaders (food manufacturers, F&B chains, International Franchises) to improve their business operations, gain margins, save costs, and achieve high efficiency automation. From our Malaysia HQ, we are now growing outwards to Singapore, Philippines, South Korea and other countries.

We have created an ecosystem with POS, accounting & other finance ERP to give F&B businesses the right technology stacks & solve their operational issues. In 2025, we are pioneering to provide F&B A.I. solution to automate storefront marketing activities & operation compliance.

With our core RMS solution, we provide traceability solution as the fundamental needs to grow F&B business brand. To date, we have >2,000 users in our ERP platform & we are aspire to spread F&B best practices & knowledge to the market.

As a Customer Support / Technical Support Specialist, you will be the go-to expert for our clients, ensuring they get the most out of Codemax’s solutions. You’ll provide technical assistance, resolve issues, and deliver exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries via email, chat and phone (When Necessary)
• Troubleshoot. and resolve issues related to Codemax systems.
• Assist with system setup, configuration, and updates.
• Monitor support tickets and ensure timely resolution.
• Collaborate with internal teams to elevate and resolve complex issues.
• Maintain high customer satisfaction and build strong client relationships.

What We’re Looking For:

• Diploma or Degree in IT, Computer Science, or related field.
• 1–3 years of experience in technical support or customer service (SaaS experience is a plus).
• Strong problem-solving and communication skills.
• Familiarity with ERP systems, IoT devices, and cloud-based applications.
• Ability to work independently and as part of a team.
• Willingness to travel for onsite support and training when required.

Why Join Us?

• Work with innovative technologies in ERP, IoT, and robotics.
• Be part of a mission-driven team helping SMEs digitalize.
• Collaborative culture with career growth opportunities.