Technical Support Specialist

THE SOCIAL GROUP OF RESTAURANT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Full time Technical Support Specialist to oversee operational systems and provide technical support across restaurant outlets. You will manage POS systems, support stock control, and enhance process efficiency. The ideal candidate has 2-4 years of experience in F&B operations or systems/inventory management. This is a great opportunity to work in a dynamic environment.

Qualifications

• 2-4 years of experience in F&B operations or systems/inventory management.
• Hands-on experience with POS systems, Food Market Hub, or similar inventory platforms.
• Able to multitask and support multiple outlets in a fast-paced environment.

Responsibilities

• Oversee and maintain all operational systems, including POS backend.
• Manage stock-taking processes and monitor variances.
• Provide technical support and training to outlet teams.

Skills

Organizational skills

Problem-solving skills

Analytical skills

Technical skills

Education

Diploma or Degree in Hospitality, Business, or related field

Tools

POS systems

Food Market Hub

Job description

THE SOCIAL GROUP OF RESTAURANT is hiring a Full time Technical Support Specialist role in Mont Kiara, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 2-3 years of relevant work experience required for this role

Job Description

Role: F&B Operations Support Manager

Report To: General Manager

The F&B Operations Support Manager provides hands‑on operational and technical support to ensure smooth day‑to‑day functioning across all restaurant outlets. This role oversees key operational systems such as POS, inventory management (Food Market Hub), and loyalty or rewards applications, while supporting stock control, reporting accuracy, and overall process efficiency.

Key Responsibilities

• Oversee and maintain all operational systems, including POS backend and Food Market Hub ensuring data accuracy and smooth functionality.
• Manage and support stock‑taking processes — monitor variances, investigate discrepancies, and ensure proper stock control procedures are followed.
• Provide technical support and training to outlet teams for system usage, menu updates, and operational processes.
• Liaise with vendors (POS, system providers, app developers) for troubleshooting, upgrades, and integration improvements.
• Support the Operations Director in tracking operational KPIs, cost control, and process efficiency initiatives.
• Conduct system audits and ensure compliance with company SOPs across all outlets.Collaborate with the Finance and Operations teams to align inventory data, pricing, and supplier information.
• Assist with new outlet openings — including system setup, configuration, and training.
• Continuously identify opportunities to improve systems, streamline workflows, and enhance productivity.

Requirements

• Diploma or Degree in Hospitality, Business, or related field.
• 2–4 years of experience in F&B operations or systems/inventory management.
• Hands‑on experience with POS systems, Food Market Hub, or similar inventory platforms.
• Strong organizational, problem‑solving, and analytical skills.
• Tech‑savvy with excellent attention to detail.
• Able to multitask and support multiple outlets in a fast‑paced environment