Technical Support (Home Appliances & Air Conditioning)

Samsung; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics company in Kuala Lumpur seeks a Technical Support professional for home appliances and air conditioning. The role involves responding to customer inquiries, providing training sessions for service agents, and monitoring service partnerships. The ideal candidate should have relevant qualifications in Electrical and Electronic fields and possess strong customer service and troubleshooting skills. This position requires independent work and excellent computer literacy.

Qualifications

• Minimum of 1-2 years of experience in a related field.
• Familiar with home appliances and comprehensive after-sales service.

Responsibilities

• Respond to customer enquiries and follow up for resolution.
• Conduct trainings for CCC agents and CSP/ASC engineers.
• Monitor service partner performance and audit technical skills.

Skills

Customer service skills

Troubleshooting skills

Independent work

Computer literacy

Education

Higher Secondary/STPM/A Level/Pre-U or relevant qualification

Diploma or equivalent in Electrical and Electronic

Job description

Technical Support (Home Appliances & Air Conditioning)

Respond to customer's enquiry in a timely manner and follow up to ensure customers' needs and issues are resolved quickly and to their satisfaction.

Review parts order and drill down to what parts are needed.

Monitor repeated repair and turnaround time for Service partners.

Conduct CCC agent trainings on a once-weekly basis. Training are new model introduction training with emphasis on features, specs and non-technical agenda. Each session varies between half-an-hour session based on type of training conducted (i.e. some trainings need time as real-time demonstrations is sometimes time-consuming).

Conduct CSP/ASC monthly technical trainings for engineers. Training are based on technical agenda which emphasis on repairing skills, troubleshooting skills and disassembly/reassembly skills. Sessions conducted may vary between 1 day to 2 days based on requirement of the training.

Conduct audits in CSPs and ASCs (as and when necessary) equipment, technical skills, administration and inventory status.

Job Requirements

Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in Electrical and Electronic or in any relevant field.

At least 1 to 2 year(s) of working experience in the related field is required for this position.

Familiar with notebook / home appliances / hand phones process, hardware or equivalent. Comprehensive after sales & service support.

Work independently & self-disciplined.

Fast learner, hardworking & computer literacy.

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