Technical Support Executive

M-Link System (M) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company based in Penang is seeking a motivated individual for customer support, providing solutions, and preparing proposals. The role involves excellent communication skills and strong technical knowledge in networking products. Candidates should have a diploma or higher in Computer Science or Information Technology and at least 1-2 years of related experience. This position requires the ability to work independently and under pressure, offering opportunities for technical support and product training.

Qualifications

• Diploma or higher in Computer Science, Information Technology, or a related field.
• Minimum of 1-2 years’ working experience in a related field with strong technical knowledge in networking products.
• Excellent communication and presentation skills in English.
• Independent, self-motivated, and capable of working under pressure.

Responsibilities

• Respond promptly to customer inquiries and recommend suitable solutions.
• Prepare proposals and quotations within established timelines with right pricing.
• Work with Brand Principals to get special pricing for tenders or projects.
• Keep funnel reports and job sheets up to date.
• Provide technical support and product training to the internal sales team.
• Provide pre- and post-sales support to customers when required.

Skills

Communication skills

Presentation skills

Technical knowledge in networking products

Education

Diploma in Computer Science or Information Technology

Job description

Respond promptly to customer inquiries and recommend suitable solutions.

Prepare proposals and quotations within established timelines, and with right pricing to win the deals.

Work with Brand Principals to get special pricing to support tenders or projects.

Keep funnel reports and job sheets up to date.

Provide technical support and product training to the internal sales team.

Provide pre- and post-sales support to customers when required.

Key Responsibilities:

• Respond promptly to customer inquiries and recommend suitable solutions.
• Prepare proposals and quotations within established timelines, and with right pricing to win the deals.
• Work with Brand Principals to get special pricing to support tenders or projects.
• Keep funnel reports and job sheets up to date.
• Provide technical support and product training to the internal sales team.
• Provide pre- and post-sales support to customers when required.

Requirements:

• Diploma or higher in Computer Science, Information Technology, or a related field.
• Minimum of 1-2 years’ working experience in a related field with strong technical knowledge in networking products.
• Excellent communication and presentation skills in English.
• Independent, self-motivated, and capable of working under pressure.