Technical Support Engineer II — AI, Cloud & Linux (Hybrid)

Zebra Technologies; Seberang Perai; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies in Penang, Malaysia is seeking a Technical Customer Support II to resolve moderately complex technical issues, bridge entry-level and senior roles, and grow product expertise across Zebra's offerings.

You will troubleshoot, manage tickets, collaborate with cross-functional teams, and contribute to process improvements while developing training for newer colleagues in a fast-paced, hybrid work environment.

Qualifications

• High School Diploma or equivalent vocational qualification / experience
• 24x7 rotational shift

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements

Skills

MDM software

SQL

BigQuery

Cloud platforms

Linux

Android devices

AI tools understanding

Analytical skills

Multitasking

Leadership potential

Education

High School Diploma

Tools

AWS

Azure

GCP

Job description

Zebra Technologies in Penang, Malaysia is seeking a Technical Customer Support II to resolve moderately complex technical issues, bridge entry-level and senior roles, and grow product expertise across Zebra's offerings.

You will troubleshoot, manage tickets, collaborate with cross-functional teams, and contribute to process improvements while developing training for newer colleagues in a fast-paced, hybrid work environment.