Technical Support Engineer (Bahasa Indo Speaking)

Dell; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Bayan Lepas, Penang is seeking a Technical Support Engineer to assist customers in resolving issues and providing ongoing support. Ideal candidates will have 2 to 5 years of experience, strong problem-solving skills, and must be proficient in both English and Bahasa Indonesia. This position involves working under pressure and collaborating with various teams to enhance customer satisfaction.

Qualifications

• 2 to 5 years of related experience and proficient in spoken and written English & Bahasa Indonesia.
• Strong customer focus and work ethic.
• Ability to work under pressure and maintain composure.

Responsibilities

• Resolve customer-reported issues while collaborating with multi-functional teams.
• Provide feedback for product quality improvements.
• Document information and communicate with customers timely.

Skills

Problem-solving skills

Customer focus

Communication skills

Technical troubleshooting

Job description

At Dell Technologies, world‑class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang.

What you’ll achieve

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Resolve customer-reported issues while working closely with other multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Essential Requirements

• 2 to 5 years of related experience and proficient in spoken and written English & Bahasa Indonesia
• First-rate customer focus, phone etiquette and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble‑shooting skills using operational and diagnostic procedures
• Ability to take on shift work, holidays, weekends and on‑call responsibilities