Technical Support Engineer — AI‑Powered Data Security

Cerebras; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading data security firm located in Malaysia is seeking a Technical Support Engineer to provide comprehensive support to its clients. The ideal candidate will possess strong technical troubleshooting skills and a customer-first attitude, with a background in systems administration. Proficiency in Mandarin is required. This role offers opportunities for professional growth and collaboration with internal teams.

Qualifications

• 4+ years of experience in Sys Admin or related support.
• Experience providing 2nd/3rd level support in an enterprise environment.
• Language proficiency in Mandarin required.

Responsibilities

• Provide technical support to customers and partners.
• Diagnose and troubleshoot software and hardware issues.
• Mentor other technical support engineers.

Skills

Linux (Red Hat)

Microsoft Windows

TCP/IP, TLS, PKI

Log Analysis

Application Performance Management

Python

Networking

Virtualization

Education

Diploma in Engineering or Science

Technical Support Certification

Tools

VMware

Microsoft SQL Server

AWS

Job description

A leading data security firm located in Malaysia is seeking a Technical Support Engineer to provide comprehensive support to its clients. The ideal candidate will possess strong technical troubleshooting skills and a customer-first attitude, with a background in systems administration. Proficiency in Mandarin is required. This role offers opportunities for professional growth and collaboration with internal teams.