Technical Support Engineer

CMGI Sdn Bhd; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a Technical Support Specialist to manage hardware and software deployments, provide training and support, and follow standard operating procedures. The ideal candidate should have a diploma in Computer Science or Information Technology and possess strong problem-solving, analytical, and interpersonal skills. This position requires flexibility with hours and a willingness to travel. Competitive compensation and growth opportunities offered.

Qualifications

• Basic experience in technical support or a similar role.
• Attention to detail.
• Ability to work flexible hours including weekends.
• Willingness to travel.

Responsibilities

• Diagnose and repair hardware faults.
• Deploy and configure hardware and software.
• Manage multiple cases following SOP.
• Provide on-site training and support services.
• Manage maintenance stock updates.

Skills

Technical support

Problem-solving skills

Analytical skills

Interpersonal skills

Time management

Education

Diploma in Computer Science or Information Technology

Job description

Responsibilities

Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.

Deploy, Install and configure set of hardware and software, and provide on-site training and support services.

Managing multiple casees and activities as assigned by following SOP and provide pre and post activity repaort as and when required.

Able to work ad hoc or project basis. Such as deployment, handover, standby, Go Live, corrective & peventive maintenance.

Managing maintenance stock daily updates after usage.

Provide technical support to other teams with resolution as and when needed or assigned.

Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.

Requirements

• Diploma in Computer Science or Information Technology.
• Prior at least basic experience in technical support or similar role.
• Attention to details with excellent problem- solving and analytical skills.
• Excellence interpersonal skills.
• Excellence time management skills and punctual.
• Able to work flexible hours including weekends; willing to travel.