Technical Support Engineer

Magic-ray Technology; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a proactive technical support specialist. Responsibilities include troubleshooting equipment, providing customer consultations, and presenting technical data at exhibitions. The ideal candidate will hold a relevant engineering degree and possess strong English and Chinese language skills. Willingness to travel domestically and internationally is essential for customer support.

Qualifications

• Strong command of both English and Chinese languages is essential.
• Must possess a customer-oriented mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct technical evaluations and provide value-added solutions.
• Consult with customers regarding AOI programming.
• Troubleshoot and repair equipment effectively.

Skills

Customer relationship management

Technical presentations

Problem-solving

Bilingual (English and Chinese)

Education

Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial)

Job description

Responsibilities

1. Proactively learning about products and technology from the headquarter, understanding end customers' requirements, and being capable of conducting comparisons and effectively approaching customers to provide value-added solutions.
2. Participate in exhibitions and conduct technical presentations for customers and distributors.
3. Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.
4. Provide consultation services to customers and distributors regarding any AOI programming, either remotely through TeamViewer or on-site.
5. Troubleshoot and repair equipment, utilize personal knowledge and experience to resolve problems.
6. Write detailed reports of encountered problems, performed tests, and complete work.
7. Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.
8. Provide feedback and collaborate with the internal team on quality and design-related issue.
9. Improve on customer support plans and build strong customer relationships.
10. Ensure customer satisfaction.

Qualifications

1. Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial) or equivalent
2. Well oral expression with self-driven motivation.
3. Pleasant personality with the customer-oriented mindset.
4. Strong command of both English and Chinese languages.
5. Good team player and multitasking capabilities.
6. Possess own transport & willing to travel domestically and internationally > 50% of the time to support customers.