Technical Support Engineer

PPK Technology Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Malacca is seeking a Technical Support Engineer to provide technical assistance and troubleshooting for system issues. The ideal candidate will have strong analytical skills, proficiency in customer support, and effective communication abilities. This full-time on-site role requires collaboration with both clients and internal teams to ensure exceptional service. Relevant certifications are a plus.

Qualifications

• Proficiency in technical support and troubleshooting for resolving system and product-related issues.
• Strong analytical skills to assess and diagnose technical problems effectively.
• Expertise in customer support to provide timely assistance to clients.

Responsibilities

• Provide technical assistance and troubleshoot system issues.
• Address customer inquiries and deliver exceptional customer service.
• Ensure effective communication with clients and internal teams.

Skills

Technical support proficiency

Analytical skills

Customer support expertise

Strong communication

Problem-solving abilities

Team collaboration

Education

Relevant certifications or training in technical support

Job description

Company Description

PPK Technology is a global leader in providing advanced technology solutions for the traffic industry. Our comprehensive range of products and services—such as traffic lights, wireless detectors, and integrated web solutions—are designed to optimize traffic flow and enhance mobility. At PPK Technology, we are dedicated to innovation and excellence in traffic management, offering cutting‑edge solutions that address the evolving needs of modern transportation systems.

Role Description

This is a full-time on‑site role based in Melaka for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and resolving system issues. Additional responsibilities include addressing customer inquiries, delivering exceptional customer service, and ensuring effective communication with clients and internal teams to resolve technical challenges.

Qualifications

• Proficiency in technical support and troubleshooting for resolving system and product‑related issues
• Strong analytical skills to assess and diagnose technical problems effectively
• Expertise in customer support and customer service to provide timely and professional assistance to clients
• Strong communication and problem‑solving abilities
• Ability to work collaboratively with cross‑functional teams
• Relevant certifications or training in technical support or a related field are a plus
• Familiarity with traffic management solutions is an advantage