Technical Support Engineer

SOFtronix; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Johor Bahru is seeking a Senior Operations & Maintenance Engineer to address customer requirements and provide technical solutions. The ideal candidate has hands-on experience with Windows environments and relevant engineering education. Key responsibilities include guiding customers through installations, troubleshooting issues, and documenting solutions. This role is crucial for maintaining customer satisfaction and operational efficiency.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
• Ability to perform remote troubleshooting and provide clear instructions.

Responsibilities

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Research for solutions to resolve issues.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with customers to ensure their software and systems are functional.
• Report customer feedback and potential product requests.
• Produce technical documentation and manuals.
• Build software and system applications related database.

Skills

Technical Support

Problem-solving

Multitasking

Customer-oriented

Education

Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science

Tools

Windows environment

3D software

CAD design software

Job description

Founder and Director of Softronix | PhD (Mgmt) | P.Tech. (IT) | M.Management (Tech) | B.Eng (Elec)

Responsibilities

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Research for solutions to resolve an issue.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with customers to ensure their software and systems are functional.
• Report customer feedback and potential product requests.
• Produce technical documentation and manuals.
• Build software and system applications related database.

Requirements

• Proven work experience as a Technical Support Engineer or similar role.
• Hands‑on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
• Ability to perform remote troubleshooting and provide clear instructions.
• Outstanding problem‑solving and multitasking skills.
• Customer‑oriented attitude.
• Possess at least a Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science or relevant field.

Senior Operations & Maintenance Engineer (Johor)