Technical Support Engineer

WAYON ENERGY; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading energy technology firm in Malaysia is seeking an experienced after-sales service representative. You will handle customer inquiries, diagnose issues, and promote improvements in service delivery. Ideal candidates have a diploma in Electrical Engineering, fluent English, and at least one year of relevant experience. The role offers a dynamic work environment in a growing company.

Qualifications

• Electrical Engineering or Electrical-related Majors, Diploma and above education degree.
• 1 year and above related work experience.
• Knowledge of various professional modules of the data center.
• Familiar with electrical engineering.

Responsibilities

• Receive and handle customer inquiries for after-sales services.
• Diagnose faulty parts and follow up on repairs and exchanges.
• Conduct regular customer follow-ups and collect satisfaction feedback.
• Coordinate special service plans for key customers.
• Handle urgent issues to minimize customer losses.

Skills

Fluent English

Communication and coordination skills

Logical analysis ability

Stress resistance ability

Customer service awareness

Education

Diploma in Electrical Engineering or related field

Job description

Wayon Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D, production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wayon Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, we'll have approximately 100 staff onsite (including both Chinese and other countries workers).

Responsibilities

• Receive and handle customer inquiries regarding the after-sales services for all kinds of container for data center, including fault reporting and complaints, and provide technical guidance or solutions.
• Diagnose faulty parts, follow up on the repair/return and exchange procedures, and ensure the closure of customer issues.
• Regularly summarize after-sales problems and promote improvements in product design or production processes.
• Conduct regular customer follow-ups, collect customer satisfaction and propose improvement suggestions.
• Coordinate with the sales and technical departments to develop special service plans (such as regular inspections) for key customers.
• Handle urgent and unexpected issues (such as large-scale failures), respond quickly to minimize customer losses.

Qualifications

• Electrical Engineering or Electrical-related Majors, Diploma and above education degree
• Fluent English
• 1 year and above related work experience
• Knowledge of various professional modules of the data center;
• Familiar with electrical engineering;
• Communication and coordination skills, logical analysis ability, stress resistance ability and customer service awareness.