Technical Support Engineer

Calsoft Systems; Batu Pahat; Remote; MYR 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking an experienced Dynamics GP/NAV/D365 Business Central ERP Support Engineer for a remote independent contractor role. The ideal candidate will have over 3 years of hands-on experience and strong analytical, troubleshooting, and communication skills. Responsibilities include providing expert-level technical support, creating documentation, and independently managing projects. This role offers flexibility and autonomy within a collaborative team environment.

Qualifications

• 3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.
• Experience with data migration and system integrations.
• Proven ability to manage projects independently and deliver on deadlines.

Responsibilities

• Provide advanced technical support for Microsoft Dynamics ERP products.
• Troubleshoot and resolve escalated ERP issues.
• Create and deliver technical documentation and training materials.

Skills

Analytical skills

Troubleshooting skills

Excellent communication

Project management

Data migration

Education

Bachelor’s degree in a related field

Job description

Calsoft Systems is seeking an experienced Dynamics GP/NAV/D365 Business Central ERP Support Engineer to provide expert-level technical support to our clients. This independent contract role is ideal for someone who enjoys solving complex technical challenges, managing their own projects, and working with a collaborative, values-driven team.

What You’ll Do

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.
• Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.
• Create and deliver technical documentation, knowledge base articles, and training materials.
• Communicate solutions clearly with both technical and non-technical stakeholders.
• Stay current on Microsoft ERP updates and industry trends.
• Collaborate with Calsoft team members and contractors as needed to achieve client goals.

What You Bring

• Bachelor’s degree in a related field.
• 3+ years of hands‑on experience with Dynamics GP, NAV, or D365 Business Central.
• Strong analytical and troubleshooting skills.
• Experience with data migration and system integrations.
• Excellent communication skills with the ability to simplify complex concepts.
• Proven ability to manage projects independently and deliver on deadlines.

Nice to Have:

• Understanding of accounting, distribution, or service industry processes.
• Experience designing and proposing system improvements.
• Familiarity with pre‑sales support or client engagement strategies.

Contract Details

• This is a remote, independent contractor role.
• You’ll manage your own time, tools, and work methods within agreed‑upon deliverables.
• Compensation and timelines will be defined in a written agreement.
• Contractors are responsible for their own taxes, insurance, and benefits.

About Calsoft Systems

Calsoft Systems delivers innovative ERP, CRM, and IT solutions to help businesses streamline operations and accelerate growth. We’re known for our deep expertise in Microsoft Dynamics and our commitment to exceptional client service.