Technical Support Advisor - O365 | Kuala Lumpur, MY

Hays; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading customer experience and IT solutions provider as a Technical Support Advisor for Microsoft 365 in Kuala Lumpur. This role involves advanced technical support, troubleshooting, and collaboration on cloud technologies, aimed at delivering exceptional service and ensuring smooth digital operations. Opportunities for learning and career progression are offered, making it a great start for fresh graduates.

Benefits

Work with cutting-edge Microsoft cloud security technologies

Opportunities for learning and certification

Career progression available

Qualifications

• Open to fresh graduates with troubleshooting skills.
• Ability to troubleshoot Microsoft 365 environments.
• Familiar with Active Directory and Exchange server.

Responsibilities

• Provides advanced technical support for Microsoft 365 services.
• Troubleshoots issues related to mail flow and email delivery.
• Administers Office 365 environments ensuring performance and compliance.

Skills

Troubleshooting

Understanding of Microsoft 365 services

Communication in Mandarin

Education

Fresh graduates

Tools

Cloud products

Job description

Your new company

Step into a career with one of the world's leading customer experience and IT solutions providers-right here inKuala Lumpur.

The company is currently hiring for the role of Technical Support Advisor - M365. This position supports users of Microsoft 365 products, helping resolve technical issues and ensuring smooth digital operations.

The hiring initiative is driven by growing client demand for cloud-based productivity tools and the need to strengthen frontline technical support capabilities. As businesses increasingly rely on digital collaboration platforms, the company is expanding its team to maintain high service standards and meet evolving customer expectations.

Your new role

• Provides advanced technical support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
  
• Troubleshoot complex issues related to mail flow, email delivery, and spam filtering.
  
• Manage support tickets, emails, and inbound calls efficiently.
  
• Administer and monitor Office 365 environments, ensuring optimal performance and security compliance.
  
• Apply ITIL and service management principles in daily operations.
  
• Deliver presentations and discuss solutions at a technical level with enterprise customers.
  
• Handle critical customer issues with professionalism and urgency.
  
• Stay updated on innovative technologies and support customer digital transformation.
  
• Collaborate on escalations and explore creative workarounds to resolve issues.
  

What you'll need to succeed

• Open to fresh graduates who have a strong understanding of troubleshooting and want to develop their career along this path
  
• Understanding 365 core services: Teams, Onedrive, Sharepoint
  
• Ability to troubleshoot 365 environments, Sharepoint, SCCM and Intune
  
• Hands-on experience in implementing and managing Cloud products
  
• Understanding of 365 Attribute Management, including User Objects, 365 Groups, Exchange Shared Mailboxes and Licence Management
  
• Understanding of Active Directory, Exchange server deployments and 365 functionalities.
  
• Troubleshooting experience with Mail Flow
  
• Able to speak, read and write Mandarin to support China/Taiwan market
  

What you'll get in return

• Work with cutting-edge Microsoft cloud security technologies
  
• Build a meaningful career in a future-proof industry
  
• Opportunities for learning, certification, and career progression
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now at this number: [phone] or email your profile here: [e-mail]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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