Technical Supervisor for ARI Malaysia

Colin Swiss AG; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A German manufacturer is seeking a Technical Supervisor in Shah Alam, Malaysia. The role involves supervising a technical team, managing service requests, and developing customer relationships. Candidates should have a degree in engineering, leadership experience, and fluency in English. Willingness to travel is necessary. Competitive packages and opportunities for professional growth are provided.

Qualifications

• Profound experience in Service Management role.
• Excellent English speaking and writing skills.
• Willing to travel frequently.

Responsibilities

• Make sure all service requests are handled proficiently.
• Supervise the technical team.
• Provide weekly and monthly reports to the General Manager.
• Develop good relationships with customers.
• Identify potential new markets and opportunities.
• Ensure a smooth technical process.
• Coach and develop team members.

Skills

Service Management

Leadership

Excellent English

MS Office

Education

Degree in Mechanical, Electrical, Electronics or Mechatronics Engineering

Tools

CRM tools

Scheduling management tools

Job description

About us

ARI-Armaturen is a high quality German manufacturer of control, isolation, and safety valves as well as industrial steam and condensate recovery products. We are a family-run business who is committed to preserving our autonomy and independence with an international sales network and representation in over 70 countries worldwide.

For ARI Malaysia we are looking for a Technical Supervisor with leadership experience.

Your job duties:

• Making sure that all service and support requests from customers are handled proficient and in a timely manner.
• Supervise the technical team.
• Provide regular weekly and monthly reports on all activities and forecasts to the General Manager.
• Develop and maintain good relationships with existing and new customers and distribution partners.
• Identify and report on potential new markets, industries and opportunities.
• Ensure a smooth technical process.
• Coach, grow and develop the technical team members.

Your profile:

• Profound experience in Service Management role.
• Degree in Mechanical, Electrical, Electronics or Mechatronics Engineering.
• Leadership experience.
• Excellent English speaking and writing skills.
• Access or understanding of the industrial market i.e. F&B, Power, Maritime and HVAC markets is added advantage.
• Excellent MS Office skills.
• Familiar with working with CRM and scheduling management tools.
• Willing to travel frequently

Is this role interesting to you? We are happy to review your resume!