Technical Service Executive

Ab Electrolux; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global appliance company in George Town, Penang is seeking a Technical Service Executive to provide outfield services and maintain customer satisfaction. The ideal candidate will have a Diploma or Degree, 3+ years of experience, and be skilled in customer handling and Microsoft Office. You will work in a fast-paced environment and ensure administrative tasks are completed efficiently. Benefits include product discounts and medical coverage.

Benefits

Discounts on Electrolux products and services

Medical & Hospitalization coverage for employees and dependents

Dental & Optical

Qualifications

• Minimum 3 years of related working experience.
• Computer literate with knowledge in Microsoft Office and Email communication.
• Ability to communicate in Bahasa Malaysia & English.

Responsibilities

• Attend outfield services such as repair, installation, and hygiene maintenance.
• Uphold service level to meet customer expectations.
• Prepare quotations and follow up with customers closely.

Skills

Customer handling skills

Microsoft Office

Bahasa Malaysia

English

Multi-tasking

Time management

Education

Diploma / Degree

Job description

Deliver the results that drive change.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Your Role

Technical Service Executive who is responsible to attend outfield services such as repair, installation, hygiene maintenance, in‑house services such as vacuum cleaner & SA repair.

What you'll be doing

• To uphold service level to meet customer expectation with good customer handling skill.

• To handle the customer enquiries in technical aspect as when required.

• To attend product inspection in the delegated warehouse/dealer place and prepare the required report.

• To prepare quotation and follow up with customer closely.

• To manage administrative duties such as close job and remit payment collection in daily basis.

• To track personal service order and manage individual KPI such as AR management, RCT, FVR & NPS.

• To support any other ad hoc duties as assigned from time to time.

• Close collaboration with internal team – Call Center, Spare Parts.

Who You Are

• Possess at least Diploma / Degree.

• Minimum 3 years of related working experience.

• Computer literate with knowledge in Microsoft Office and Email communication.

• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.

• Ability to multi‑task, prioritize, and manage time effectively.

• Able to communicate in Bahasa Malaysia & English.

• You are well‑organized and responsible with a positive attitude.

• You keep the consumer and customer front of mind, bringing an outside‑in perspective to encouraging cross‑collaboration, and encouraging open feedback.

• You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.

• Good team player. Demonstrate flexibility in providing coverage and/or availability.

Where you'll be:

You will be based in Penang Office and reports directly to Service Network & Technical Manager.

Benefit highlights:

• Discounts on Electrolux products and services.

• Medical & Hospitalization coverage for both employees and dependents.

• Dental & Optical.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.