Technical Service Executive

Ab Electrolux; George Town; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading global appliance company is looking for a Technical Service Executive based in Penang. The role involves attending to repairs and installations while ensuring excellent customer service. Candidates should have a diploma or degree along with a minimum of 3 years of relevant experience. Strong communication skills in Bahasa Malaysia and English are essential. The position offers medical coverage, and employee discounts on products.

Benefits

Discounts on Electrolux products and services

Medical & Hospitalization coverage

Dental & Optical coverage

Qualifications

• Minimum 3 years of related working experience.
• Able to work in fast-paced environment.
• Fluent in Bahasa Malaysia & English.

Responsibilities

• Attend outfield services such as repair and installation.
• Handle customer enquiries in technical aspect.
• Prepare quotations and follow up with customers.

Skills

Customer handling skills

Independent

Result oriented

Multi-tasking

Effective communication

Education

Diploma / Degree

Tools

Microsoft Office

Email communication

Job description

Deliver the results that drive change.

About Electrolux Group

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Your Role

Technical Service Executive who is responsible to attend outfield services such as repair, installation, hygiene maintenance, in-house services such as vacuum cleaner & SA repair.

What you’ll be doing

• To uphold service level to meet customer expectation with good customer handling skill.
• To handle the customer enquiries in technical aspect as when required.
• To attend product inspection in the delegated warehouse/dealer place and prepare the require report.
• To prepare quotation and follow up with customer closely.
• To manage administrative duties such close job and remit payment collection in daily basis.
• To track personal service order and manage individual KPI such AR management, RCT, FVR & NPS.
• To support any other ad hoc duties as assigned from time to time.
• Close collaboration with internal team – Call center, Spare part.

Who You Are

• Possess at least Diploma / Degree
• Minimum 3 years of related working experience.
• Computer literate with knowledge in Microsoft Office and Email communication.
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to communicate in Bahasa Malaysia & English
• You are well-organized and responsible with a positive attitude.
• You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, and encouraging open feedback.
• You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
• Good team player. Demonstrate flexibility in providing coverage and/or availability

Where you’ll be

You will be based in Penang Office and reports directly to Service Network & Technical Manager

Benefit highlights

• Discounts on Electrolux products and services
• Medical & Hospitalization coverage for both employees and dependents
• Dental & Optical

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on

Electrolux Group

Electrolux Group LinkedIn

Electrolux APAC&MEA: