Technical Service Engineer(Network)

Sunwave Communications; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A telecommunications company in Johor Bahru seeks a candidate with over 3 years of experience in solution sales and product management roles to provide high-level support and training to partners and customers. The right individual will have thorough knowledge of LTE/5G technologies, possess strong troubleshooting capabilities, and be self-motivated. A Bachelor's degree in a related field is required, with a Master's being preferred.

Qualifications

• 3+ years experience in solution sales or customer-facing product management roles.
• Thorough knowledge of LTE/5G RAN and small cells.
• Experience in troubleshooting telecommunications networks.

Responsibilities

• Provide high-level support to partners and customers.
• Organize Proof of Concept trials and present results.
• Deliver technical product training to partners and customers.

Skills

Solution sales experience

Customer-facing product management

LTE/5G RAN knowledge

Technical training delivery

Troubleshooting skills

Excellent communication skills

Self-motivated

Ability to work in a multi-culture environment

Education

Bachelor's degree in Computer Science, Electrical Engineering or related majors

Master's degree

Job description

Responsibilities

• Reporting to regional team, ensure a high‑level of support to our partners and customers for successful implementation and maintenance of our products. This includes remote and on‑site optimization/troubleshooting as required, as well as assisting the regional or HQ test labs in re‑producing issues to ensure prompt resolution.
• Organize Proof of Concept (PoC) trials at customer or partner sites. Generate trial report and present the test results.
• Deliver technical product training to partners and customers as required.
• Monitor incoming support requests, generate trouble ticket & review support history from customer/partner
• Manage hardware‑related support, including coordinating unit swaps and managing the RMA process.
• Create detailed field instructions for system restoration or issue workarounds as required.

Qualifications

• 3+ years experience in solution sales or customer‑facing product management roles in the Wireless Telecom industry.
• Thorough knowledge and technical understanding of LTE/5G RAN. Knowledge of small cells.
• Experience in troubleshooting field issues, and interoperability testing of complex telecommunications networks.
• Experience in creating and delivering focused technical product training.
• Excellent oral and written communication skills.
• Willing to travel up to 40% of working hours.
• Self‑motivated, responsible. Able to work in a start‑up pace and multi‑location, multi‑culture environment.
• Bachelor’s degree in CS, EE or related majors. Master’s would be preferred.