Technical Service Engineer

Balluff; Subang Jaya; On-site; MYR 183,000 - 246,000; Full time

Job summary

A leading automation technology firm in Malaysia seeks a Technical Support Specialist to provide pre- and post-sales support. Responsibilities include assisting with product selection, technical presentations, and resolving customer inquiries. The ideal candidate holds a bachelor's degree in a related field and has at least 5 years of experience in the automation industry. Strong communication skills in English are essential for this role. Frequent travel within the Singapore region is required for customer engagements.

Qualifications

• Bachelor’s degree in electrical engineering, Mechatronics, Automation, or a related field.
• Minimum of 5 years in the automation or related industry; preference for candidates with 8+ years.
• Excellent verbal and written communication skills in English for effective presentations.

Responsibilities

• Support product selection and prepare proposals for integration.
• Assist with Service Desk Tickets for customer inquiries via email and calls.
• Conduct technical meetings and product presentations at customer sites.

Skills

Technical presentation

Customer engagement

Problem-solving

Proactive mindset

Education

Bachelor's degree in electrical engineering, Mechatronics, Automation, or a related field

Tools

Node-Red

Codesys

VB

C#

JSON

Job description

Technical support works, pre- and after-sales service works for Internal and external customers.

Support for product selection, prepare proposal for technical integration and/or product applications.

Summarize and prepare technical case.

Supporting for Service Desk Tickets to resolve customer enquiries via email and calls

Technical support at customer site, including but not limited to technical meeting, introduction of products and proposal, product presentations etc.,

Assist and actively participate the activities such as live webinar sessions for product presentations and introduction, technical interactions, exhibitions, seminars, webinars, proposal presentations etc.,

Keen interest to make technical support via Face to Face interactions with customers for Pre and post sales activities prioritized by sales department.

Ability and keen interest to travel frequently to customers Locally and outstation for customers meetings and various technical interactions to support sales team member.

Experience & Qualification

• Education: Bachelor’s degree in electrical engineering, Mechatronics, Automation, or a related field.
• Experience: Minimum of 5 years in the automation or related industry. Candidates with 8+ years of experience, particularly in prominent companies, are preferred.
• Technical Skills: Familiarity with IT languages such as Node-Red, Codesys, VB, C#, Json, and others is a plus.
• Work Ethic: Ability to work independently with a proactive mindset, a strong willingness to learn, and a dedicated work ethic.
• Communication & Presentation: Excellent verbal and written communication skills in English, with the ability to effectively present product and application proposals.
• Business Development & Teamwork: Forward-thinking, self-managed, and results-driven professional with strong business development skills and a collaborative spirit.
• Customer Relations: Capability to build and maintain strong relationships with customers through regular technical presentations and engagements.
• Mobility: Willingness to travel within the Singapore region as required.